Summary
Overview
Work History
Education
Skills
Timeline
Generic

brandon barthelemy

Jacksonville,FL

Summary

Proven server at The Capital Grille, adept in POS system operations and delivering exceptional customer service, enhanced guest satisfaction, and sales through effective upselling. Skilled in fostering collaborative environments and training peers, significantly elevating dining experiences. I pay meticulous attention to detail and have a knack for anticipating guest needs.

Overview

10
10
years of professional experience

Work History

Server

The Capital Grille
Washington, DC
02.2023 - 12.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported other servers during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Komodo Miami (GROOT Hospitality)
Miami, FL
09.2017 - 03.2021
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests’ needs.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Collaborated with kitchen staff for seamless communication, accurate preparation of customized orders, and timely food delivery times.

Server

Houston’s
Miami, FL
08.2014 - 02.2016
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Managed sections for smooth flow of guests and orders.
  • Ran food from chefs to guest tables with dishes that required special serving techniques.

Education

Bachelor Of Arts - Performing Arts

Howard University
Washington, DC
05.2016

Skills

  • POS system operations
  • Detail Oriented
  • Upselling skills
  • Exceptional customer service

Timeline

Server

The Capital Grille
02.2023 - 12.2024

Server

Komodo Miami (GROOT Hospitality)
09.2017 - 03.2021

Server

Houston’s
08.2014 - 02.2016

Bachelor Of Arts - Performing Arts

Howard University
brandon barthelemy