BRANDON BAUTISTA
Overview
9
9
years of professional experience
Work History
Pharmacy Clerk
Kaiser Permanente
Milpitas, CA
01.2023 - Current
- Provide exceptional patient service by ensuring medication is verified and assisting them with inquiries about health products and services
- Following procedures for controlled substances, maintaining confidentiality of patient information, and upholding quality assurance protocols
- Communicating with pharmacists and technicians to ensure optimal patient care; includes validating prescription orders and insurances
- Ensuring all potential patient problems are solved in a timely manner
- Assisting in the Med Project services by verifying all paperwork is filled out and filed accordingly
Market Operations
Carvana LLC
Newark
01.2020 - 11.2022
- Coordinate with customers regarding their delivery statuses, push backs, sales, and scheduling issues regarding their vehicle purchase
- Assisted other team members with paperwork and auditing DMV documents to meet companies policies
- Engaged and guided customers throughout time sensitive DMV documents and delivery process
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Trained new employees on company policies, procedures, and software systems
Customer Service Specialist
Dick's Sporting Goods
Milpitas
01.2017 - 01.2020
- Ensured strong customer service standards were met by leading and supporting cashiers through complex transactions and customer concerns
- Diligently ensured that my own and others' workstations were sanitized and tidy to maximize a good working environment and reduce errors
- Assisted the onboarding process for all new employees
- Collaborated with managers on evaluating performances and providing feedback accordingly.
Supervisor
Pump It Up
Union City
01.2015 - 01.2017
- Well acquainted with Food Safety guidelines and Certified Food Handler
- Planned, organized, and executed all daily duties to ensure smooth work flow
- Safely serviced 200+ adults and kids by recording food allergies prior to serving meals
- Established and enforced clear goals to keep all employees working efficiently and collaboratively.
Education
Associate of Science - Kinesiology
Foothill College
Los Altos, CA04-2022
Pharmacy Technician - In Progress
U.S Career Institute
Skills
- Adaptability
- Collaboration Skills
- Customer Service
- Detail Oriented
- Effective Time Management
- Leadership and Management
- Resolving Customer Issues
- Patient Care Optimization
References
References available upon request
Timeline
Pharmacy Clerk
Kaiser Permanente
01.2023 - Current
Market Operations
Carvana LLC
01.2020 - 11.2022
Customer Service Specialist
Dick's Sporting Goods
01.2017 - 01.2020
Supervisor
Pump It Up
01.2015 - 01.2017
Associate of Science - Kinesiology
Foothill College
Pharmacy Technician - In Progress
U.S Career Institute