Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Berg

New York

Summary

Dynamic manager with a proven track record at Richland Country Club, excelling in customer service and team leadership. Enhanced patron loyalty through effective dispute resolution and staff training, fostering a high-performance environment. Skilled in time management and relationship building, ensuring exceptional service delivery and operational efficiency. In addition to a leader, someone who can listen and digest others ideas very well to further relations and efficiency.

Overview

5
5
years of professional experience

Work History

Manager

Richland Country Club
05.2022 - 08.2025
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Head Bartender

Richland Country Club
04.2022 - 08.2025
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.

Swim Coach

Wildwood Swim and Dive
04.2020 - 07.2021
  • Demonstrated all swimming strokes and observed athletes(5-19 Years Old) carefully to correct technique and form.
  • Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
  • Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.


Education

Bachelor of Arts - Drama

New York University
New York, NY
05-2026

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Relationship building

Timeline

Manager

Richland Country Club
05.2022 - 08.2025

Head Bartender

Richland Country Club
04.2022 - 08.2025

Swim Coach

Wildwood Swim and Dive
04.2020 - 07.2021

Bachelor of Arts - Drama

New York University

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