BRANDON BOLAND
Ocala,FL
Summary
Results-driven entrepreneur with a focus on sales and customer service excellence. Proven ability to negotiate effectively and increase repeat business while ensuring a seamless purchasing experience. Highly skilled in building lasting client relationships and maintaining operational efficiency.
Overview
21
21
years of professional experience
Work History
Sales
Volkswagen of Ocala
11.2024 - Current
- Guided customers through vehicle purchasing process, ensuring a seamless experience from initial contact to delivery.
- Negotiated vehicle pricing, trade-ins, financing options, and payment structures while working toward customer satisfaction and dealership profitability.
- Handled customers objections professionally and used effective negotiation and closing techniques to complete the sales.
- Conducted needs assessments to identify customer preferences, budget, lifestyle, and vehicle requirements.
- Delivered exceptional customer service while maintaing a high level of professionalism in a fast-paced sales environment.
- Maintained accurate customer records, follow-up activities, appointments, and sales opportunities in the CRM.
Senior Barber - Owner/Operator
Fade Factory
Ocala, FL
07.2012 - 09.2024
- Oversaw daily business operations, enhancing customer service and managing finances to support growth.
- Established strong relationships with clients to encourage repeat visits.
- Developed a loyal customer base by building long-term relationships which increased repeat business.
- Ensured compliance with safety standards, fostering a safe environment for clients and staff during barbering services.
- Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
- Managed recruitment, hiring, training, and development of staff to build a skilled and cohesive team.
- Ensured compliance with applicable laws and regulations while running the business.
- Developed key customer relationships to increase sales.
- Gathered data on competitors' pricing, products, and promotional activities.
Office Manager & Lead Designer
Reliant
Groveland, FL
05.2005 - 11.2008
- Designed and facilitated the construction of wall panels in a controlled environment ensuring all builds were of consistent quality.
- Analyzed customer requirements to develop panel designs with CAD software, ensuring alignment with client specifications.
- Worked with the development team to ensure a smooth transition from concept to production-ready assets.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed existing designs and provided technical guidance to other team members on panel design issues.
- Implemented safety protocols to ensure compliance with relevant industry standards.
Education
Barber License - Barbering
College of Central Florida
Ocala, FL04-2010
GED -
Marion Technical College
Ocala, FL05-2008
Skills
- Operations & sales management
- Business marketing
- Quality assurance
- Communication & Organizational skills
- Relationship building
- Customer service management
- Professional demeanor
- Previously worked for Cox Lumber Co & Romac Building Supply
- Mitek & Alpine truss design
Timeline
Sales
Volkswagen of Ocala
11.2024 - Current
Senior Barber - Owner/Operator
Fade Factory
07.2012 - 09.2024
Office Manager & Lead Designer
Reliant
05.2005 - 11.2008
Barber License - Barbering
College of Central Florida
GED -
Marion Technical College