Carrie Bays
Amarillo
Summary
Accomplished business leader with a proven track record at Just Between Friends, enhancing operational efficiency and customer satisfaction. Skilled in Business Development and Planning, with a knack for fostering strong client relationships. Demonstrated expertise in Team Leadership and Operations & Sales Management, achieving significant improvements in service delivery and brand awareness.
Overview
26
26
years of professional experience
Work History
Owner
Just Between Friends
10.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Manager
Southlawn Laundry
11.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Amarillo Dragway
07.2022 - 10.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Owner
Carrie Bays Photography
01.1999 - 12.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Arts - Office Administration
Sandhills Community College
Pinehurst, NC2008
Associate of Arts - Office Systems Technology
Sandhills Community College
Pinehurst, NC2008
Associate of Arts - General Education
Sandhills Community College
Pinehurst, NC2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training, Development and Management
- Operations & Sales Management
- Business Development and Planning
- Marketing
- Customer Service
- Positive Attitude
- Organizational Skills
Timeline
Manager
Amarillo Dragway
07.2022 - 10.2023
Manager
Southlawn Laundry
11.2021 - Current
Owner
Just Between Friends
10.2018 - Current
Owner
Carrie Bays Photography
01.1999 - 12.2020
Associate of Arts - Office Administration
Sandhills Community College
Associate of Arts - Office Systems Technology
Sandhills Community College
Associate of Arts - General Education
Sandhills Community College
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