Brandon Booth
Saratoga Springs
Summary
Dynamic Dispatch Manager with proven expertise at One Stop Heating and Air Conditioning, excelling in scheduling coordination and conflict resolution. Adept at enhancing operational efficiency and customer satisfaction through effective communication and team collaboration. Strong leadership skills complemented by proficiency in dispatch software ensure seamless service delivery and compliance with safety regulations.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
One Stop Heating and Air Conditioning
Sandy
11.2024 - Current
- Coordinated daily dispatch schedules for service technicians and installers.
- Managed communication between customers and field staff to ensure smooth operations.
- Utilized dispatch software to track service requests and technician availability.
- Assisted in training new dispatch team members on company procedures.
- Collaborated with management to improve overall dispatch efficiency and customer service.
- Ensured compliance with safety regulations during scheduling and dispatch activities.
- Resolved scheduling conflicts promptly to maintain service delivery standards.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
Assistant Operations Manager
Wasatch Moving Company
American Fork
11.2017 - 10.2024
- Coordinated daily operations to ensure smooth workflow and timely service delivery.
- Managed scheduling and logistics for moving projects and staff assignments.
- Trained new team members on company policies and operational procedures.
- Assisted in inventory management and tracking of moving supplies.
- Developed process documentation to enhance operational efficiency and consistency.
- Communicated with clients to address inquiries and confirm service details.
- Collaborated with management to implement safety protocols during operations.
- Monitored equipment maintenance schedules to ensure operational readiness.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Ensured that all operational tasks were completed within established timeframes.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Researched potential vendors and negotiated contracts for goods and services necessary for successful operations.
Disclosure Specialist
Academy Mortgage - Draper
Draper
12.2022 - 12.2023
- Reviewed and verified loan disclosures for compliance with federal regulations.
- Collaborated with underwriters to gather necessary documentation for loan processing.
- Managed disclosure timelines to ensure timely delivery to clients and partners.
- Coordinated with other departments to resolve discrepancies in loan documentation swiftly.
- Performed ongoing monitoring of external sources for changes in applicable laws or regulations.
- Reviewed and evaluated financial documents for accuracy and completeness to ensure compliance with disclosure regulations.
Education
High School Diploma -
Alta High School
Sandy, UT08-2012
Skills
- Dispatch software
- Scheduling coordination
- Conflict resolution
- Regulatory compliance
- Training and development
- Customer relationship management
- Operations management
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Effective communication
- Fleet dispatching
- Daily reports
- Customer communication
- Strong leadership
- Calendar and scheduling software
- Delegating work
Languages
Spanish
Limited
Japanese
Elementary
Affiliations
- I enjoy Paddle Boarding and being outdoors.
- I love cars and racing (Simulators)
- I challenge myself in everything.
Accomplishments
- At my current position at work, I was able to get my foot in the door and start at the bottom of the totem pole. I didn't get the opportunity to show my resume to One Stop Heating and Air. After a few short months, I not only started managing their inventory, but was shortly promoted to social media manager
References
References available upon request.
Timeline
Dispatch Manager
One Stop Heating and Air Conditioning
11.2024 - Current
Disclosure Specialist
Academy Mortgage - Draper
12.2022 - 12.2023
Assistant Operations Manager
Wasatch Moving Company
11.2017 - 10.2024
High School Diploma -
Alta High School
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