Maria Holguin
Ventura,CA
Summary
Dispatch Manager with 4+ years of experience in dispatch scheduling, fleet tracking, and route optimization. Known for clear communication, problem solving, and team leadership while coordinating daily operations and improving on-time delivery performance.
Overview
1
1
Language
6
6
years of professional experience
Work History
Dispatch Manager
CMD Carrier Inc.
Colton, California
09.2025 - 10.2026
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Supervised dispatch desk tasks and supported staff with daily workflow.
Dispatcher
MUZA Transport
Fontana, California
02.2021 - 09.2025
- Dispatched drivers for MUZA Transport freight routes and daily delivery schedules.
- Monitored vehicle locations and updated shipment status throughout transportation shifts.
- Communicated assignment changes to drivers, warehouses, and customer contacts.
- Scheduled loads according to priority and available equipment.
- Recorded load details, pickup times, and delivery instructions in dispatch logs.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
Bachelor of Arts - History
University of Nevada, Las Vegas
Las Vegas, NV05-2024
Associate of Arts - History
Chaffey College
Rancho Cucamonga, CA05-2022
High School Diploma -
Etiwanda High School
Etiwanda, CA05-2020
Skills
- Dispatch scheduling
- Fleet tracking
- Route optimization
- Dispatch software
- Load coordination
- Logistics coordination
- Team leadership
- Problem solving
- Effective communication
- Customer service
- Bilingual
Languages
Spanish
Professional
Timeline
Dispatch Manager
CMD Carrier Inc.
09.2025 - 10.2026
Dispatcher
MUZA Transport
02.2021 - 09.2025
Bachelor of Arts - History
University of Nevada, Las Vegas
Associate of Arts - History
Chaffey College
High School Diploma -
Etiwanda High School