William Love
Burnsville,Minnesota
Summary
I am a highly motivated professional with a proven track record of success in the transportation and logistics industry. Beginning my career as a Road Driver and progressing to the role of Union President, I advanced to Supervisor and ultimately became a Regional Manager for Hallcon Crew Transportation in the Chicago Market. My extensive experience spans both the operational and managerial facets of logistics, managing 100 vans and overseeing 300 employees. Since relocating to Minnesota in late 2017, I have successfully opened new rail crew contracts. I possess a foundational understanding that effective leadership is rooted in strong communication and teamwork, driving results and fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Dispatch Operations
Transdev
06.2023 - Current
- Optimized route efficiency through meticulous review and strategic adjustments
- Sustained high route productivity to maximize operational effectiveness
- Addressed customer inquiries regarding vehicle location, ETA, and ride times with precision
- Proactively managed email correspondence to enhance communication efficiency
- Delivered exceptional customer service to exceed client expectations.
Operations Scheduler and Dispatcher
Jefferson Lines
08.2020 - Current
- Ensured compliance with scheduled service routes and charter services, optimizing coordination between motor coach operators, agents, passengers, and vehicles
- Collaborated with maintenance department to promptly address and resolve motor coach defects and repairs
- Supported motor coach operators in effectively preparing their assignments for enhanced operational efficiency.
Dispatcher/Driver
Schmitty & Sons
07.2018 - 07.2020
- Proactively monitor computer and two-way radio to swiftly address scheduling issues and field situations, keeping field supervisors informed of critical developments
- Maintain real-time access to up-to-date route sheets, ensuring efficient route management
- Ensure precise record-keeping of every arrival and departure time for optimal accountability
- Compile and prepare data for various incident reports, demonstrating meticulous documentation skills.
Regional Operation Manager
Hallcon Corp
03.2009 - 01.2018
- Spearheaded operational logistics to ensure safe and timely transportation for Railroad employees
- Fostered effective communication with customer field management, including superintendents and train masters
- Successfully staffed and trained yard and road vans, enhancing operational efficiency
- Managed DOT compliance and conducted Quarterly safety meetings and post-collision follow-ups
- Drove safety objectives through van audits, ride-a-longs, and proactive vehicle maintenance oversight
- Collaborated with dispatch to ensure optimal trip coverage by strategically assigning drivers.
Education
Associate of Arts -
Harold Washington College
Chicago, IL01.2004
Skills
- Emergency response
- Geographic Information Systems (GIS)
- Automated scheduling tools
- Transportation Management Systems (TMS)
- GPS tracking systems
- Dispatch software
- Fleet management
- Regulatory compliance
- Logistics coordination
- Route planning
- Dispatch scheduling
- Trapeze (Software)
- Cubic
- People Net
Timeline
Dispatch Operations
Transdev
06.2023 - Current
Operations Scheduler and Dispatcher
Jefferson Lines
08.2020 - Current
Dispatcher/Driver
Schmitty & Sons
07.2018 - 07.2020
Regional Operation Manager
Hallcon Corp
03.2009 - 01.2018
Associate of Arts -
Harold Washington College
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