Summary
Overview
Work History
Education
Skills
Timeline
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Julio Martinez Jr

Cleveland,OH

Summary

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Overview

9
9
years of professional experience

Work History

Dispatch Operations

Go West Transportation
Stronsgville , OH
08.2019 - 09.2024
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Scheduled loads according to priority and available equipment.

Reginal Operations Manager

Buckeye Intermodal
Cleveland, OH
03.2016 - 07.2019
  • Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
  • Maintained accurate records of all operational activities in accordance with company guidelines.

Education

High School Diploma -

Jane Addams Business Careers High School
Cleveland, OH
06-1998

Skills

  • Dispatch operations
  • Coordinating Daily Operations
  • Control equipment operations
  • Target acquisition operations
  • Plant Operations Support

Timeline

Dispatch Operations

Go West Transportation
08.2019 - 09.2024

Reginal Operations Manager

Buckeye Intermodal
03.2016 - 07.2019

High School Diploma -

Jane Addams Business Careers High School

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Julio Martinez Jr