Christel Pugh
Port Richey,FL
Summary
Resourceful Dispatch Coordinator with expertise in scheduling service calls, managing work orders, and overseeing parts inventory. Skilled in routing technicians and resolving scheduling conflicts, ensuring efficient service delivery. Experienced in HVAC, plumbing, and electrical operations, with a commitment to clear communication and customer satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Dispatch Coordinator, Parts Coordinator
Airprompt Heating Air Condition & Electric
Port Richey, Florida
02.2023 - Current
- Scheduled heating, air conditioning, and electric service calls for field technicians.
- Dispatched technicians based on urgency, location, and job requirements.
- Answered customer calls and recorded service requests in dispatch systems.
- Coordinated daily routes with service teams and office staff.
- Updated work orders with job notes, status changes, and appointment details.
- Confirmed technician availability, parts needs, and customer access times.
- Monitored open jobs and followed up on delayed heating and electrical visits.
- Communicated schedule changes and service updates to customers and technicians.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Processed purchase orders through dealership parts management systems
- Tracked backorders and updated service teams on availability
- Received, inspected, and stocked incoming parts shipments
- Supported technicians with timely parts selection and retrieval
- Managed warranty returns and core parts documentation
- Responded to customer requests for special orders or unusual items by researching available options.
- Generated invoices upon completion of outgoing shipments.
- Coordinated employee work schedules to ensure adequate staffing coverage. and daily assignments.
Dispatcher Coordinator
See photos Map of R.J. Kielty Plumbing, Air Condit
New Port Richey, Florida
01.2021 - 10.2023
- Helped coordinate dispatch schedules for R.J. Kielty Plumbing and Air Conditioning service technicians.
- Assigned incoming plumbing and HVAC service calls to appropriate field crews.
- Coordinated real-time updates on schedule changes for technicians, customers, and office staff.
- Entered service requests into dispatch software and work order records.
- Monitored technicians’ locations and adjusted routes for urgent service needs.
- Resolved scheduling conflicts by prioritizing emergency calls over routine appointments.
- Confirmed customer details, service addresses, and job priorities before dispatching crews.
- Supported office workflow with call handling and daily dispatch coordination.
- Trained new staff on the use of dispatching software and systems.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Prepared invoices for shipped products according to company policies and procedures.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Facilitated effective communication between customers and drivers using two-way radios.
- Resolved customer complaints promptly to enhance satisfaction.
Education
Some College (No Degree) -
University of Michigan-Flint
303 E Kearsley St, Flint, MI 48502Skills
- Dispatch scheduling
- Routing coordination
- Dispatch software
- Work order tracking
- Parts inventory control
- Invoice processing
- Purchase orders
- Work order preparations
- Service coordination
- Transportation
- Customer service
- Team coordination
- Scheduling proficiency
- Effective communication
- Call prioritization
- Multitasking
- Attention to detail
- Problem solving
- Decision-making
- Active listening
- Teamwork scheduling
- Paperwork processing
- Customer file maintenance
- Software familiarity
Certification
- Power selling graduate
Timeline
Dispatch Coordinator, Parts Coordinator
Airprompt Heating Air Condition & Electric
02.2023 - Current
Dispatcher Coordinator
See photos Map of R.J. Kielty Plumbing, Air Condit
01.2021 - 10.2023
Some College (No Degree) -
University of Michigan-Flint