Michelle Estrada
Shallowater,TX
Summary
Detail-oriented office professional with extensive experience supporting dispatch operations, field teams, and front office functions. Skilled in route coordination, calendar management, data entry, and Excel reporting. Known for improving workflow, training new staff, and keeping records accurate.
Overview
30
30
years of professional experience
Work History
Dispatch / Office Coordinator
KLBreeden & Sons, Inc
Lubbock, Texas
08.2014 - 09.2026
- Coordinated driver route scheduling and delivery assignments, ensuring timely jobsite arrivals.
- Tracked route changes and updated dispatch records throughout the shift.
- Adjusted routes based on daily traffic and weather conditions to meet service needs.
- Trained new dispatch staff on company procedures and communication standards.
- Managed schedules, calendars, and meeting logistics for field and office teams
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Supported other teams with various administrative tasks when required.
- Compiled and analyzed data to create reports in Excel, tracking changes for operational insights.
- Coordinated monthly and yearly events to enhance team engagement and collaboration.
- Support office operations, improve workflow process and ensure accuracy of documentation.
Answering Svc Mgr, Acct Dept, Receptionist & CSR
Tenant Tracker, Inc
Lubbock, Texas
03.1997 - 06.2013
- Supported customers with billing inquiries, account changes, and service cancellations to ensure accurate and timely resolutions.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so you can answer questions.
- Answering and screening multi-lines and direct to correct personnel
- Served as a backup Receptionist and supported daily front office operations. Greeted incoming guests
- Performed data entry to keep records organized and accessible for staff and management.
- Assisted in performing clerical tasks such as scheduling appointments, maintaining calendars, sorting mail, making copies, filing documents, and managing office supplies.
- Trained customers on Tenant Tracker procedures and office systems.
Education
High School Diploma -
Shallowater High School
Shallowater, TXSkills
- Dispatch scheduling
- Route coordination
- Schedule optimization
- Logistics documentation
- Microsoft 365
- Google Suite
- Data entry (by touch)
- 40-45 wpm
- Operational support
- Schedule coordination
- Administrative support
- Time management
- File organization
- Staff training
- Customer service
- Problem solving
- Attention to detail
- Team engagement planning
- Office systems
- Office administration
- Calendar coordination
- QuickBooks - Basic knowledge
- Bookkeeping
Timeline
Dispatch / Office Coordinator
KLBreeden & Sons, Inc
08.2014 - 09.2026
Answering Svc Mgr, Acct Dept, Receptionist & CSR
Tenant Tracker, Inc
03.1997 - 06.2013
High School Diploma -
Shallowater High School