Brandon Boswell
Manchester
Summary
Results-driven retail professional with expertise in sales monitoring, customer relations, and inventory control. Implemented effective strategies that streamlined operations and enhanced customer satisfaction, leading to increased sales and loyalty program participation.
Overview
9
9
years of professional experience
Work History
Assistant Manager
M&R Liquors
Manchester
09.2021 - Current
- Trained new employees on company policies and customer service standards.
- Implemented inventory management strategies to minimize stock discrepancies.
- Streamlined checkout processes to improve efficiency and customer satisfaction.
- Monitored sales trends to guide purchasing decisions and promotional strategies.
- Resolved customer complaints through effective solutions and follow-up actions.
- Maintained cleanliness and organization of store displays to enhance shopping experience.
- Conducted performance evaluations to identify employee strengths and developmental needs.
- Supported marketing initiatives by executing in-store promotions and events.
Sales Associate
Kohls Department Store
Manchester
01.2019 - 03.2020
- Assisted in maintaining organized inventory displays to facilitate easy customer access.
- Trained new associates on customer service protocols and store policies.
- Maintained cleanliness and organization of the sales floor to elevate customer experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Promoted loyalty programs to customers, increasing membership and store engagement.
Night Crew Clerk
Price Rite Supermarkets
Windsor
06.2018 - 08.2018
- Collaborated with team members to efficiently manage product restocking.
- Ensured compliance with safety and security protocols throughout the store.
- Trained new employees on store policies and customer service expectations.
- Reported any discrepancies or damages to supervisor immediately.
- Replenished product displays as needed throughout the shift.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Warehouse Package Handler
FedEx
South Windsor
06.2017 - 08.2017
- Maintained cleanliness and organization in assigned work areas to support operational efficiency.
- Loaded and unloaded delivery vehicles to ensure prompt dispatch of packages.
- Followed safety protocols when handling hazardous materials such as chemicals or inflammable liquids.
- Supported training of new employees on warehouse procedures and safety practices.
- Utilized scanning equipment to track movement of items throughout the facility.
- Communicated effectively with supervisors regarding any logistical issues.
Education
High School Diploma -
CREC Academy of Aerospace And Engineering
Windsor, CT06-2017
Some College (No Degree) - Civil Engineering
University of North Carolina At Charlotte
Charlotte, NCSome College (No Degree) - Physical Therapy
University of Connecticut
Storrs, CTSkills
- Employee training and development
- Inventory control
- Sales analysis
- Customer service excellence
- Visual merchandising strategies
- Microsoft Office proficiency
- Client relationship management
- Retail operations oversight
Timeline
Assistant Manager
M&R Liquors
09.2021 - Current
Sales Associate
Kohls Department Store
01.2019 - 03.2020
Night Crew Clerk
Price Rite Supermarkets
06.2018 - 08.2018
Warehouse Package Handler
FedEx
06.2017 - 08.2017
High School Diploma -
CREC Academy of Aerospace And Engineering
Some College (No Degree) - Civil Engineering
University of North Carolina At Charlotte
Some College (No Degree) - Physical Therapy
University of Connecticut