Brandon Bruce
Darlington,SC
Summary
Dynamic leader with a proven track record at Piedmont Airlines, enhancing customer satisfaction and team productivity through effective problem-solving and team-building skills. Excelled in fostering collaboration, conducting impactful training, and implementing quality assurance measures, significantly improving service quality and team morale. Demonstrated expertise in customer relations and time management, aligning with company standards and goals.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Piedmont Airlines
Florence, SC
03.2015 - 07.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
Education
High School Diploma -
Mayo High School For Math Science & Technology
Darlington, SCSkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- Customer Relations
Timeline
Customer Service Supervisor
Piedmont Airlines
03.2015 - 07.2023
High School Diploma -
Mayo High School For Math Science & Technology