Brandon Bundick
Virginia Beach,VA
Summary
Dynamic hospitality professional with a proven track record at Moxy Hotels, excelling in guest relations and conflict management. Recognized for enhancing guest satisfaction through efficient check-in processes and exceptional service. Strong time management and administrative skills contribute to maintaining high-quality standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Moxy Hotel
12.2024 - Current
- Handled guest inquiries and complaints, resolving issues promptly to maintain satisfaction levels.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Assistant Manager
Funland Amusements
06.2015 - 11.2024
- Adapted quickly to changes in processes, demonstrating flexibility in a dynamic work environment.
- Engaged with customers to resolve inquiries, enhancing overall client experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized work place environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Sport Management
Old Dominion University
Norfolk, VA05-2028
High School Diploma -
Chincoteague High School
Chincoteague, VA05-2020
Skills
- Hospitality services
- Time management
- Guest relations
- Administrative skills
Timeline
Front Desk Agent
Moxy Hotel
12.2024 - Current
Assistant Manager
Funland Amusements
06.2015 - 11.2024
No Degree - Sport Management
Old Dominion University
High School Diploma -
Chincoteague High School
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