Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Brandon Burton

Jacksonville,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Driver

Maverick Transportation LLC
05.2022 - Current
  • Delivered high-value freight over long distances exceeding 500 miles per day, demonstrate exceptional customer service skills daily, consistently achieving a 98% on-time delivery rate while maintaining compliance with DOT safety regulations and managing electronic logging systems.

Team Lead

Catapult Health
05.2018 - 05.2022
  • Provided front-line support to staff and clients, troubleshooting device, software, and connectivity issues during health assessment appointments.
  • Assisted with setup and configuration of laptops, tablets, and medical devices, ensuring smooth operation and secure data handling.
  • Used Salesforce to log and manage incident tickets, track resolutions, and escalate technical issues to the appropriate teams.
  • Documented and analyzed daily Salesforce reports to monitor clinic performance, identify recurring technical/network issues, and support operational improvements.
  • Delivered technical guidance to non-technical users, ensuring clear communication and positive customer experiences.
  • Maintained detailed documentation of incidents contributing to workflow efficiency and reduced downtime during clinics.

Nursing Assistant Team Lead

Pleasant Valley Nursing and Rehab
03.2014 - 03.2018
  • Coordinated and maintained employee schedules using Microsoft Office/Excel, ensuring accurate staffing coverage.
  • Provided technical support to staff, assisting with computer use and troubleshooting basic software issues.
  • Communicated with team members to resolve scheduling conflicts and maintained clear records for management review.
  • Managed data entry, documentation, and technology-related tasks to reduce downtime of other nursing assistants.

Education

Cyber Security & Information Assurance

Western Governors University
Millcreek, UT
08-2027

High School Diploma -

KIPP Delta Collegiate
Helena, AR
05-2011

Skills

  • Technical Troubleshooting
  • Documentation & Reporting
  • Ticketing Systems (Salesforce)
  • Customer/End-user Support
  • Network Fundamentals
  • System Setup & Configuration
  • Microsoft Office & Productivity Tools
  • Customer Service
  • Problem-solving

Timeline

Driver

Maverick Transportation LLC
05.2022 - Current

Team Lead

Catapult Health
05.2018 - 05.2022

Nursing Assistant Team Lead

Pleasant Valley Nursing and Rehab
03.2014 - 03.2018

Cyber Security & Information Assurance

Western Governors University

High School Diploma -

KIPP Delta Collegiate

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