Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Card

Cedar Knolls,NJ

Summary

Proactive and detail-oriented Office Manager with nearly a decade of experience improving efficiency, enhancing customer service, and streamlining operations in a fast-paced, technical environment. Known for solving problems quickly, supporting team productivity, and leveraging tools like Shopify and Zendesk to drive results. Eager to grow within an organization while contributing creativity, reliability, and operational expertise.

Overview

15
15
years of professional experience

Work History

Office Administrator / Manager

Lightwerkz Global Inc.
12.2015 - Current
  • - Oversee daily office operations, improving scheduling, communication, and overall workflow efficiency.
  • - Manage and respond to 50+ customer inquiries per day with a 95% first-contact resolution rate and 98% satisfaction rating.
  • - Provide expert-level product support by staying current with automotive lighting trends and features.
  • - Cultivate and maintain wholesale partnerships through targeted outreach and personalized support, boosting revenue.
  • - Support warehouse logistics: pick and pack 50+ orders daily with precision, minimizing returns and delays.
  • - Perform regular cycle counts and reconcile discrepancies to maintain accurate inventory levels.
  • - Process incoming shipments and use Shopify to track inventory, generate shipping labels, and update stock data.
  • - Handle escalated customer complaints with professionalism, securing long-term customer loyalty.
  • - Tailor product recommendations based on client needs and onsite experience, driving customer confidence and sales.

Pizza Delivery Driver

Ameti's Pizza
01.2012 - 12.2015
  • - Delivered orders efficiently while maintaining food quality and customer satisfaction.
  • - Handled payments, maintained receipts, and ensured vehicle readiness for daily operations.

Cashier / Server

Fuddruckers
05.2010 - 05.2015
  • - Delivered prompt, friendly service while processing transactions and enrolling customers in rewards programs.
  • - Assisted in maintaining a clean and organized environment during peak hours.

Education

Bachelor's Degree - Business Management

William Paterson University of New Jersey
Wayne, NJ
05.2016

Skills

  • - Shopify & Magento
  • - Zendesk & QuickBooks
  • - Google Workspace
  • - Customer Service & Client Relations
  • - Inventory & Shipping Operations
  • - Scheduling & Calendar Management
  • - Technical Support
  • - Problem Solving
  • - Deadline Management
  • - Sales Strategy & Buying Trends

Timeline

Office Administrator / Manager

Lightwerkz Global Inc.
12.2015 - Current

Pizza Delivery Driver

Ameti's Pizza
01.2012 - 12.2015

Cashier / Server

Fuddruckers
05.2010 - 05.2015

Bachelor's Degree - Business Management

William Paterson University of New Jersey

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