Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Carrier

Topeka,KS

Summary

Hardworking HVAC professional offering proven history in managing residential, commercial and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Trane Technologies
10.2019 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.

HVAC Technician

P1 Group, Inc
03.2014 - 10.2019
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.

HVAC Technician

Chaney Heating & Air
05.2012 - 03.2014
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Filled out detailed work orders for each job completed.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Assisted sales team members in preparing detailed proposals outlining scope of work and costs associated with proposed projects.

Education

Certifications - HVAC

WTI
Topeka, KS

Certifications - HVAC

Union 441
Wichita, KS

Skills

  • EPA requirements knowledge
  • Technical Troubleshooting
  • Electrical Wiring
  • System Troubleshooting
  • Leak Checks
  • Package and split systems
  • HVAC and Refrigeration Systems
  • HVAC Controls
  • Certified HVAC Technician

Timeline

Customer Service Representative

Trane Technologies
10.2019 - 03.2024

HVAC Technician

P1 Group, Inc
03.2014 - 10.2019

HVAC Technician

Chaney Heating & Air
05.2012 - 03.2014

Certifications - HVAC

WTI

Certifications - HVAC

Union 441

Similar Profiles

CREATE PROFILE
Brandon Carrier