Enrique Geronimo
Kissimmee,FL
Summary
Experienced with assisting clients in navigating insurance policies and claims. Utilizes communication and problem-solving skills to resolve customer issues efficiently. Track record of enhancing customer satisfaction through thorough policy understanding and effective support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Teleperformance
12.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed policy updates and ensured accurate information dissemination to clients.
- Assisted customers with claims processing, guiding them through necessary documentation.
- Collaborated with team members to streamline communication and enhance service delivery.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Technical Support Advisor
Conduent
10.2024 - 12.2025
- Assist customers with technical issues, ensuring prompt solutions and enhanced satisfaction.
- Work closely with cross-functional teams to resolve escalated issues. Foster knowledge sharing and contribute to the development of best practices.
- Develop innovative solutions to recurring technical problems. Propose and implement new tools and methodologies to enhance support efficiency.
- Resolved technical issues for diverse software applications, enhancing user satisfaction and operational efficiency.
- Provided comprehensive support for IT systems, troubleshooting hardware and software complications effectively.
HVAC Technician
Del-Air
04.2023 - 10.2024
- Assist in preparing rough-in of HVAC systems, ensuring accurate setup and installation.
- Install HVAC systems in residential and commercial buildings, maintaining high standards of precision.
- Perform maintenance services to extend equipment lifespan and reduce repair costs.
- Diagnosed HVAC system malfunctions and implemented effective repairs to ensure optimal performance.
- Performed routine maintenance on heating and cooling systems, enhancing overall efficiency and reliability.
General Merchandiser
Target
03.2022 - 03.2023
- Stocked shelves, assisted customers, and handled online orders and cashier tasks.
- Prioritized customer needs, maintaining high service standards over merchandising tasks.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with team members to enhance visual merchandising standards across departments.
- Pushed and stocked product in multiple departments and consistently met time targets.
Education
HVAC Certification (EPA Type II) - Heating, Ventilation, And Air Conditioning
Southern Technical College
Orlando, FL06-2023
GED -
Southern Technical College
Orlando, FL09-2022
Skills
- Time Management
- Listening Skills
- Initiative-taking
- Call Routing
- Telephone Etiquette
- Team Collaboration
- EPA requirements knowledge
- Technical Troubleshooting
- Electrical Wiring
- Leak Checks
- Air Conditioning
- Client education
- Insurance terminology
Certification
Property & Casualty Insurance License – Florida (Active) | 2025–Present
HVAC Certification (EPA Type II) | 2023
OSHA 10 Certification | 2023
Languages
English
Spanish
Timeline
Insurance Customer Service Representative
Teleperformance
12.2025 - Current
Technical Support Advisor
Conduent
10.2024 - 12.2025
HVAC Technician
Del-Air
04.2023 - 10.2024
General Merchandiser
Target
03.2022 - 03.2023
HVAC Certification (EPA Type II) - Heating, Ventilation, And Air Conditioning
Southern Technical College
GED -
Southern Technical College
Courses
- HVAC/R DIPLOMA, Sep 2022 - Present
- CON101: Introduction to Building Construction
- EIT115: Basic Electricity and Electronics
- EIT250: Motors and Controls
- HAC150: Air Conditioning and Refrigeration Theory
- HAC170: Air Conditioning
- HAC200: Applied Heating
- HAC230: HVAC System Design
- HAC240: Commercial Refrigeration
- HAC250: Commercial Air Conditioning
- SLS110: Career Preparation (600 Clock Hours)