Linta Rehman
Asian,TX
Summary
Dynamic customer service professional with a proven track record at E Tele Quote Insurance, excelling in high-pressure environments. Skilled in active listening and decision-making, I transformed customer concerns into positive outcomes, enhancing satisfaction and retention. Adept at training and developing teams, I ensure exceptional service delivery and foster strong client relationships.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Representative
E Tele Quote Insurance
09.2019 - 06.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Mindbridge Private (Australian Based Campaign)
11.2017 - 06.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Pizza Pizza
06.2015 - 08.2017
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Bachelor of Arts - Journalism And Mass Communication And Education
Forman Christian College
11-2017
Skills
- Customer service
- Active listening
- Decision-making
- Teamwork
- Time management
- Self motivation
- Time management abilities
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Insurance Customer Service Representative
E Tele Quote Insurance
09.2019 - 06.2024
Customer Service Representative
Mindbridge Private (Australian Based Campaign)
11.2017 - 06.2019
Customer Service Representative
Pizza Pizza
06.2015 - 08.2017
Bachelor of Arts - Journalism And Mass Communication And Education
Forman Christian College
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