Brandon Carver
Waconia,MN
Summary
Results-driven operations and customer experience leader with a proven track record of managing large teams, optimizing workflows, and delivering exceptional service in high-volume environments. Experienced in leading teams of 30+ employees, driving performance through coaching and accountability, and improving customer satisfaction through efficient, guest-focused processes. Adept at balancing people leadership, operational execution, and business priorities to drive measurable results.
Overview
22
22
years of professional experience
Work History
Product Manager
Z Ministries
2024.04 - Current
- Deliver high-level customer service with a strong emphasis on retention, relationship building, and satisfaction
- Monitor team performance and provide real-time coaching to improve engagement and results
- Resolve customer concerns and escalations quickly, maintaining trust and positive outcomes
- Inventory management
- Lead and manage daily operations for a team, ensuring efficient workflow execution and high-quality service delivery
- Plan and prioritize daily tasks to align with organizational goals and maximize team productivity
- Identify operational inefficiencies and implement process improvements to enhance performance and consistency
Director of Student Services
Charis College
2017.01 - 2024.04
- Directed a high-volume customer service operation, leading a team of 30-35 employees, including 3 direct-report managers
- Oversaw all aspects of the student experience, ensuring fast, accurate, and high-quality customer satisfaction across all touchpoints
- Managed escalated concerns and conflict resolution, consistently de-escalating situations and improving outcomes
- Led workforce planning, staffing, and daily operational execution to meet demand and maintain service levels
- Conducted annual performance reviews and provided ongoing coaching, development, and accountability
- Identified and developed future leaders, contributing to internal promotions and long-term team growth
- Managed tuition payment processing, retail transactions, and cash reconciliation, ensuring financial accuracy
- Oversaw café/coffee shop payment processing operations, including POS systems and cash handling procedures
Kohl's • The Buckle • Men's Wearhouse • State Farm
Earlier Retail Experience
2004.01 - 2014.12
- Provided direct customer service in fast-paced retail environments
- Supported sales, merchandising, and checkout operations
- Delivered personalized customer interactions to drive satisfaction and repeat business
- Gained foundational experience in retail operations, customer engagement, and service standards
- Worked effectively in fast-paced environments
Education
Associate of Arts - Biblical Studies
Charis College
Woodland Park, CO2019-05
Skills
- Team Leadership & Development
- Customer Experience & Service Recovery
- Conflict Resolution & De-escalation
- Operations & Workflow Optimization
- Staffing & Workforce Planning
- Performance Management & Accountability
- Process Improvement & Efficiency
- Cash Handling & Financial Accuracy
- Data-Driven Decision Making
- Communication & Interpersonal Skills
- Self-motivated, with a strong sense of personal responsibility
- KPI tracking
Accomplishments
- Built and launched an entirely new department from the ground up on a condensed timeframe, to ensure we were service-ready by the start of the summer semester
- Successfully streamlined daily mail and check processing by introducing a bank lockbox system that eliminated hours of manual work
- Built and managed a scholarship program that was designed to help students with children afford quality K-12 education for their kids
Timeline
Product Manager
Z Ministries
2024.04 - Current
Director of Student Services
Charis College
2017.01 - 2024.04
Kohl's • The Buckle • Men's Wearhouse • State Farm
Earlier Retail Experience
2004.01 - 2014.12
Associate of Arts - Biblical Studies
Charis College