Brandon Castellansos
Baldwin Park,CA
Summary
Proven in enhancing guest experiences at Motel 6 through exceptional service and problem-solving skills, I excel in fast-paced environments, ensuring seamless operations and guest satisfaction. Expert in cash handling and hospitality services, my proactive approach has significantly contributed to efficient guest relations and operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Motel 6
08.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Fire Extinguisher Technician
PAL Fire Protection
08.2019 - 05.2022
- Collaborated with other departments within the company to ensure seamless coordination on projects, optimizing overall efficiency and success rates.
- Completed detailed reports for accurate recordkeeping and compliance with local regulations.
- Minimized equipment downtime by performing preventative maintenance on fire extinguishers.
- Handled emergency calls for service, providing rapid and effective solutions to clients facing urgent fire protection system issues.
Education
Associate Degree In Surgical Technology - Surgical Technology
North-West College-West Covina
West Covina, CA06.2024
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Front Desk Agent
Motel 6
08.2023 - Current
Fire Extinguisher Technician
PAL Fire Protection
08.2019 - 05.2022
Associate Degree In Surgical Technology - Surgical Technology
North-West College-West Covina
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