Brandon Castro
Walmart
Dalton
1
Certification
7
years of professional experience
Reliable customer service professional recognized for strong teamwork and effective communication. Experienced in managing multiple tasks while maintaining service quality. Prepared to utilize expertise in customer relations to drive positive outcomes in a dynamic environment.
Work History
Personal Shopper
5 Years 2 Months- Delivered personalized shopping experiences by understanding customer preferences and needs.
- Utilized Walmart's online shopping platform to efficiently process customer orders and fulfill requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Customer Service Representative
11 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, maintaining cash register integrity and transaction records.
- Collaborated with team members to streamline store operations and improve service speed.
- Assisted in inventory management, ensuring stock availability for customer needs.
Courtesy Clerk
11 Months- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Operated cash registers efficiently, processing transactions accurately and swiftlylyly.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Education
Bachelor of Arts - Cyber Security
- Working on CompTIA Network+ certification
High School Diploma
- 3.0 GPA
Skills
Customer service
Customer relations
Product knowledge
Attention to detail
Task prioritization
Deadline driven
Problem solving
Teamwork and collaboration
Decision making
Documentation and reporting
Reliability
Project management
Certification
- CompTIA Network+
Timeline
Personal Shopper
Walmart
08.2021 - CurrentRead More
Customer Service Representative
Dollar General
08.2020 - 07.2021Read More
Courtesy Clerk
Kroger
08.2019 - 07.2020Read More
Southern New Hampshire University
Bachelor of Arts from Cyber Security
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Coahulla Creek Highschool
High School Diploma
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