Summary
Overview
Work History
Education
Skills
Timeline
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Cesar Rivera

Phoenix,AZ

Summary

Claims processing professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Claims Processing Specialist

Genetic Technological Innovations
12.2018 - 07.2022
  • Followed up with customers on unresolved issues.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Established positive and trusting relationships with clients, administering efficient customer service and processing claims quickly.

Warehouse Associate

Office Depot Warehouse
09.2017 - 12.2018
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Front Office Associate

Alliance Business Services
08.2016 - 03.2017
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Processed and prepared documents such as business or government forms and expense reports.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

Associate of Arts - Business

Maricopa Community Colleges - Phoenix College
Phoenix, AZ

High School Diploma -

Trevor G. Brown Highschool
Phoenix, AZ
05.2016

Skills

  • Extensive Research
  • Customer Satisfaction
  • Advanced Excel Spreadsheet Functions
  • Professional Relationships
  • High-Volume Environments
  • Office Supplies and Inventory
  • Constructive Feedback
  • Training Junior Team Members

Timeline

Claims Processing Specialist

Genetic Technological Innovations
12.2018 - 07.2022

Warehouse Associate

Office Depot Warehouse
09.2017 - 12.2018

Front Office Associate

Alliance Business Services
08.2016 - 03.2017

Associate of Arts - Business

Maricopa Community Colleges - Phoenix College

High School Diploma -

Trevor G. Brown Highschool

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Cesar Rivera