BRANDON CHILDS
Clayton,NC
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Flex Driver
Amazon
04.2022 - Current
- Delivered goods to customers promptly, maintaining high service standards
- Utilized GPS to optimize delivery routes, ensuring timely arrivals
- Documented mileage and vehicle maintenance details accurately.
- Operated light trucks to deliver loads as far as 60 miles from home location.
Warehouse Team Lead
Amazon
11.2021 - 04.2022
- Supervised a team of 50 warehouse staff, ensuring efficiency in operations
- Managed employee schedules and breaks, authorized overtime as needed
- Operated forklifts and managed inventory movement effectively.
Customer Service Specialist
RTI International
10.2016 - 11.2021
- Addressed customer inquiries and resolved issues promptly and courteously
- Documented customer interactions in CRM system to track and resolve requests
- Upheld quality control standards to enhance customer satisfaction.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Customer Care Associate
Humana
08.2014 - 09.2016
- Managed high call volumes efficiently, ensuring timely resolutions
- Updated customer accounts accurately in proprietary software systems.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
Education
BBA - Business Administration
University of Arizona
Raleigh, NC05.2024
IT Support Professional Certificate in Information Technology - Information Technology
Coursera Online
Raleigh, NC04.2020
High School Diploma -
Leesville Road High School
Raleigh, NC06.2014
Skills
- Data Evaluation
- Conflict Mediation
- Multitasking and Prioritization
- English Fluency
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Call Center Operations
- Customer Support Needs Assessment
- Technical Troubleshooting
- Windows XP/Vista
- Help Desk Support
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Computer Diagnostics
- Software Evaluation
- Teamwork and Collaboration
- Reliability and punctuality
- Strong Communication Skills
Additionalinformation
Willing to relocate for the right opportunity., References available upon request.
Timeline
Flex Driver
Amazon
04.2022 - Current
Warehouse Team Lead
Amazon
11.2021 - 04.2022
Customer Service Specialist
RTI International
10.2016 - 11.2021
Customer Care Associate
Humana
08.2014 - 09.2016
BBA - Business Administration
University of Arizona
IT Support Professional Certificate in Information Technology - Information Technology
Coursera Online
High School Diploma -
Leesville Road High School
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