Brandon Chinemerem Agomoh
Union,NJ
Summary
I’m a creative problem-solver with a passion for blending technology and art. With hands-on experience in Photoshop, digital marketing, and social media content creation, I enjoy turning ideas into visuals that connect with people. Music has always been a part of my world, and that background shaped my discipline, timing, and dedication to craft. On top of design, I bring 6 years of experience in Logic Pro and 3 years in Ableton, giving me a unique edge in audio and digital content creation. Whether it’s visuals, sound, or strategy, I love finding innovative ways to bring projects to life.
Overview
4
4
years of professional experience
Work History
Customer Success Specialist
BlueVine
Jersey City, New Jersey
06.2025 - Current
- Managed customer onboarding processes to ensure seamless integration with services.
- Analyzed customer feedback to identify areas for service improvement.
- Developed training materials for clients enhancing their product usage knowledge.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
Client Support Specialist – Tech Team
UBS - Union Bank of Switzerland
04.2024 - 04.2025
- Company Overview: With UBS being the number one private bank in the world they accept nothing but the best when working for the company.
- Deliver advanced Level 1 Help Desk support, addressing complex client inquiries and issues with precision and professionalism.
- Manage client accounts and provide exceptional service, enhancing client loyalty and satisfaction.
- Resolve problems related to products and services with accuracy and efficiency, ensuring prompt and effective solutions.
- Identify and recommend improvements to customer service procedures and policies to enhance overall service quality.
- With UBS being the number one private bank in the world they accept nothing but the best when working for the company.
Executive Assistant Admin (remote)
SEAN DAVID GRAHAM
01.2024 - 04.2024
- This position required me to provide administrative support to senior administrators, including scheduling meetings, managing calendars, and handling correspondence.
- Assist in managing office operations, such as maintaining office supplies, equipment, and facilities.
- Organize and maintain electronic and physical filing systems for documents, records, and reports.
- Responsible for participating in onsite assessments and implementations at client locations during various shifts based on client needs.
- Extensive coordination and scheduling of internal and external meetings, conference calls, and video conference meetings, utilizing Outlook and Zoom on behalf of supported professionals.
- Coordinate all aspects of domestic and international travel (air, ground, and lodging); manage payment and maintain real time tracking of meeting and itinerary changes.
- Proficiency in computer skills and office suite software.
- Schedule meetings and conference rooms as necessary.
- Helped design, create, and run certain UI on company website.
Implementation Specialist
Language Line Kelly Services
01.2023 - 12.2023
- This position required frequent travel within the U.S. as we installed, troubleshooted, and deployed new interpretation devices to a vast number of hospitals across the United States.
- Every Implementation the team and I needed to get a scope of the hospital and divide into teams or on our own and teach different nurses how to use the product or answer and questions they had.
- Our main goal was to leave our customers satisfied and allocate for them to provide the best care to the patients in need.
- Responsible for participating in onsite assessments and implementations at client locations during various shifts based on client needs.
- Works with Clients in the implementation of Company products and solutions.
Assistant IT Help Desk
Inca Consulting and Accounting Services
01.2022 - 12.2022
- Provided technical support to users all over the New Jersey area by researching and answering questions such as knowing about company products and delivering these answers in a way the client can understand.
- Troubleshooting problems, and maintaining workstation and LAN performance.
- Learned how to answer clients questions by identifying problems, researching answers, and guiding clients through corrective steps.
Project Manager
Latina Surge
05.2022 - 08.2022
- Led and kept the team on task for the internship which allowed us to create a safe space and landscape for women and people of color to talk about certain issues they had in the workplace such as equal pay, achieving high positions in their field, and finding jobs.
- Worked in excel and became proficient at creating graphs, charts, and different code to convey a presentation about how we can fix DEI in companies in the tech field.
- Learned how to lead a team full of workers to complete a project on time and reach a deadline dealing with different personalities and different schedules.
- Presented full powerpoint with slides and working website to a board of over 200+ members.
Education
Bachelor of Science - Information Technology, Network Security
New Jersey Institute of Technology
Newark, NJ12.2021
Skills
- Client account management
- Customer relationship management
- Graphic design
- Image editing
- Software troubleshooting
- Technical support
- Video editing
- Content creation
- Digital marketing
Achievements And Skills
Member of BSU (Black Student Union), Chair of National Association of Black Engineers, 1000+ hours community service, Fluent in English, Fluent in Igbo, CompTIA A+, Photoshop, Abelton, Logic Pro, Video Editing, Studying for Azure
Affiliations
- Single handedly hosted multiple shows of more than 50 people
- Student board for BSU (Black Student Union) - Able to book Jason Derulo and A boogie Wit da Hoodie for New Jersey Institute of Technology Homecoming.
- Won competition for The Best Short Video at New Jersey Institute of Technology
- Helped as an assistant with the Heart of the City in Rahway NJ
Timeline
Customer Success Specialist
BlueVine
06.2025 - Current
Client Support Specialist – Tech Team
UBS - Union Bank of Switzerland
04.2024 - 04.2025
Executive Assistant Admin (remote)
SEAN DAVID GRAHAM
01.2024 - 04.2024
Implementation Specialist
Language Line Kelly Services
01.2023 - 12.2023
Project Manager
Latina Surge
05.2022 - 08.2022
Assistant IT Help Desk
Inca Consulting and Accounting Services
01.2022 - 12.2022
Bachelor of Science - Information Technology, Network Security
New Jersey Institute of Technology
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