Brandon Chukwulozie
Duluth,GA
Summary
Dynamic Customer Service Representative with proven expertise at Publix, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through effective complaint resolution and mentoring new hires. Skilled in Payment processing, Money transfer softwares and Microsoft Excel, consistently delivering exceptional service in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Publix
Duluth, GA
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints resulting in increased loyalty and repeat customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers .
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Executed 100% of cash and credit transactions and ensured the totals matched the recorded receipt totals
- Promoted from cashier to customer service within a year by demonstrating accountability, collaboration, and customer-focused service
- Maintained knowledge of the store and inventory to assist customers, leading to majority customer satisfaction
- Frequently use of money transfer programs like money gram
Education
Accounting And Finance
Berkmar High School
405 Pleasant Hill Rd, Lilburn, GA 30047Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Call center operations
- Call management
- Appointment scheduling
- Microsoft PowerPoint
- Staff training
- Office equipment proficiency
- Retail store support
- Computer proficiency
- Complaint resolution
- Conflict resolution
- Product knowledge
- De-escalation techniques
Timeline
Customer Service Representative
Publix
03.2023 - Current
Accounting And Finance
Berkmar High School