Brandon Conley
Columbus
Summary
Accomplished senior operations analyst with outstanding interface performance analysis, project modeling and mapping skills. Analyzed, documented and reported challenges affecting interface output. Critical thinker with great analytical background.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Improvement Program Manager
Lifeline Of Ohio
04.2023 - Current
- Leveraged project management processes and tools to define and execute projects.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Facilitated training sessions for staff members on new processes or tools introduced as part of ongoing quality improvement efforts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Patient Experience Analyst - Lead
The Ohio State Wexner Medical Center
02.2018 - 04.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted executive leaders in decision-making policies by creating daily reports, project initiatives to advise leaders on corrective actions and process improvements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Managed patient satisfaction database and increased satisfaction scores by 20%.
Unit Coordinator
OSU Comprehensive Cancer Center - James Cancer Hospital & Solove Research Institute
11.2016 - 02.2018
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Prioritized safe care for patients, staff and visitors, adhering to facility policies, procedures and standards, including time management, supply management, productivity and quality of service.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems for 36 bed unit.
Unit Coordinator
Nationwide Children's Hospital
07.2014 - 02.2017
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Prioritized safe care for patients, staff and visitors, adhering to facility policies, procedures and standards, including time management, supply management, productivity and quality of service.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems for 20 bed unit.
Education
MBOE - Master of Business Operational Excellence
The Ohio State University Fisher College of Bus.
Columbus, OH12.2022
Bachelor of Arts - Theatre/Public Health
The Ohio State University
Columbus, OH08.2016
Skills
- Operations Management
- Problem-Solving
- Data Analysis
- Teamwork and Collaboration
- Training and Development
- Staff Management
- Financial Management
- Program Leadership
- Effective Communication
- Business Administration
Certification
- Lean Six Sigma Black Belt, Fisher College of Business - November 2022
Timeline
Quality Improvement Program Manager
Lifeline Of Ohio
04.2023 - Current
Patient Experience Analyst - Lead
The Ohio State Wexner Medical Center
02.2018 - 04.2023
Unit Coordinator
OSU Comprehensive Cancer Center - James Cancer Hospital & Solove Research Institute
11.2016 - 02.2018
Unit Coordinator
Nationwide Children's Hospital
07.2014 - 02.2017
MBOE - Master of Business Operational Excellence
The Ohio State University Fisher College of Bus.
Bachelor of Arts - Theatre/Public Health
The Ohio State University
- Lean Six Sigma Black Belt, Fisher College of Business - November 2022
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