Brandon Cornett
Toms River,NJ
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contact Center Representative
TEquipment
03.2024 - 11.2024
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Team Leader
Wegmans
09.2023 - 03.2024
- Maintained up-to-date knowledge of product and service changes.
- Maintained a clean and organized work environment, promoting safety standards among staff members at all times.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Successfully resolved escalated customer issues by utilizing effective negotiation skills and demonstrating empathy towards their concerns.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
Dairy Team Leader
Wegmans
03.2021 - 09.2023
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Collected, arranged, and input information into database system.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Dairy Customer Service Representative
Wegmans
01.2017 - 03.2021
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Addressed customer concerns promptly, resolving issues professionally and courteously.
Front End Customer Service Associate
Wegmans
09.2014 - 01.2017
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Cashier
Target
03.2013 - 07.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Associate of Arts - Psychology
Brookdale Community College
05.2017
Skills
- Store maintenance
- Data Entry
- Complaint resolution
- Call Documentation
- People Management
- Following scripts
- Conflict Mediation
- Workload management
- Customer service
- Giving Constructive Feedback
- Work Prioritization
- Analytical Thinking
Certification
- Food Safety Certified. Training - September 2023
Timeline
Contact Center Representative
TEquipment
03.2024 - 11.2024
Service Team Leader
Wegmans
09.2023 - 03.2024
Dairy Team Leader
Wegmans
03.2021 - 09.2023
Dairy Customer Service Representative
Wegmans
01.2017 - 03.2021
Front End Customer Service Associate
Wegmans
09.2014 - 01.2017
Customer Service Cashier
Target
03.2013 - 07.2014
Associate of Arts - Psychology
Brookdale Community College
Similar Profiles
Devon LindsayDevon Lindsay
Customer Service/Cashier at Sundaes The Ice Cream PlaceCustomer Service/Cashier at Sundaes The Ice Cream Place
Randy MylesRandy Myles
Groundskeeper/Lead Floral Designer at America's KeswickGroundskeeper/Lead Floral Designer at America's Keswick
Peter BrennanPeter Brennan
Technician in Charge at First StudentTechnician in Charge at First Student
Michael CarusoMichael Caruso
Owner, Heavy Equipment Technician at Self-employedOwner, Heavy Equipment Technician at Self-employed
ELIZABETH MULLINELIZABETH MULLIN
Contact Center Representative at Audio NovaContact Center Representative at Audio Nova