Tinhia Ly
Detroit,MI
Summary
Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
CASE Credit Union
08.2024 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant
Victory Construction
01.2024 - Current
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in the preparation of reports, presentations and correspondence.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Gathered and sorted data for reports and files.
- Used filing systems to improve document management and organization.
Cashier Floor Supervisor
Bucharest Grill
07.2023 - 01.2024
- Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
- Performed other tasks as assigned by management.
- Implemented policies and procedures related to safety, security, merchandising displays.
- Assisted with training new hires on proper cashiering techniques.
Team Leader
Feng Cha Teahouse
01.2023 - 03.2023
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Education
Undergrad - Nursing
Michigan State University
East Lansing, MI06.2024
High School Diploma - Computer And Information Sciences
Cass Technical High School
Detroit, MI06.2022
Skills
- Customer service
- Negotiation
- Team management
- Bookkeeping
- Budgeting
- Inventory control
- Store management
- Payroll
- Data Entry
- Spreadsheet Software
- Complaint resolution
- Workload management
- Call handling
- Problem-solving skills
- Account updating
- Inbound phone calls
- Appointment scheduling
- Cash handling
Education and Training
true
References
References available upon request.
Timeline
Contact Center Representative
CASE Credit Union
08.2024 - Current
Assistant
Victory Construction
01.2024 - Current
Cashier Floor Supervisor
Bucharest Grill
07.2023 - 01.2024
Team Leader
Feng Cha Teahouse
01.2023 - 03.2023
Undergrad - Nursing
Michigan State University
High School Diploma - Computer And Information Sciences
Cass Technical High School
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