Brandon Cousin
Warner Robins,GA
Summary
Customer-focused Field Technician and Customer Service Sales Professional with over 16 years of experience in troubleshooting, equipment repair, and technical support. Proven ability to diagnose complex issues and deliver high-quality service that significantly enhances customer satisfaction in both remote and on-site environments. Holds an EPA 608 Type 1 certification along with strong HVAC and mechanical skills, ensuring a comprehensive approach to service delivery and problem resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Aflac
Macon, GA
02.2026 - Current
- Analyzed customer needs to recommend appropriate insurance products and coverage options.
- Processed policy applications and claims, ensuring compliance with industry regulations.
- Conducted follow-up communications to maintain client relationships and address inquiries.
Appliance Repair Technician
Independent
Macon, GA
05.2025 - Current
- Diagnose and repair residential appliances; perform component replacement and testing
- Educate customers on maintenance and safe operation
- Manage scheduling, service calls, and customer relationships independently
Customer Service Representative
Swiss Colony
Remote
09.2024 - 06.2025
- Provided inbound support for orders, billing, and account management using CRM systems
- Increased revenue through upselling and customer retention strategies
- Maintained performance metrics in a high-volume environment
Technical Support
HBO Max (Harte Hanks)
09.2023 - 01.2024
- Troubleshot account, billing, and streaming device issues
- Used Salesforce and ticketing systems for case management
- Improved first-call resolution through research and guided support
In-Home Expert
Asurion
Atlanta, GA
10.2019 - 12.2020
- Installed and repaired mobile devices in customer homes
- Managed field appointments and travel logistics
- Provided on-site technical education and support
Delivery Driver
2ULaundry
Atlanta, GA
03.2018 - 10.2019
- Completed scheduled service routes and deliveries
- Optimized routes for efficiency and productivity
- Maintained professional customer interactions
Shift Lead
Little Giant Ice Cream
Oakland, CA
09.2015 - 09.2016
- Supervised operations and trained staff
- Managed inventory and POS systems
- Delivered strong customer service in fast-paced setting
Education
GED -
Chattanooga State Community College
Information Technology
DeVry University
Skills
- Field Service
- Troubleshooting & Diagnostics
- Appliance Repair
- HVAC Fundamentals
- Electrical & Mechanical Systems
- Technical Support
- CRM (Salesforce)
- Customer Service
- Sales & Upselling
- Conflict Resolution
- Logistics
- Scheduling
- Leadership
Certification
- EPA 608 Type 1 (2025)
- IBM Technical Support
- Driver’s License — Class C
Timeline
Insurance Agent
Aflac
02.2026 - Current
Appliance Repair Technician
Independent
05.2025 - Current
Customer Service Representative
Swiss Colony
09.2024 - 06.2025
Technical Support
HBO Max (Harte Hanks)
09.2023 - 01.2024
In-Home Expert
Asurion
10.2019 - 12.2020
Delivery Driver
2ULaundry
03.2018 - 10.2019
Shift Lead
Little Giant Ice Cream
09.2015 - 09.2016
Information Technology
DeVry University
GED -
Chattanooga State Community College