Brandon Cox
Totowa
Summary
Dynamic business owner with a proven track record at Illusionz Mobile Auto Spa, excelling in customer relations and quality assurance. Enhanced service delivery through innovative solutions and meticulous attention to detail, resulting in improved client satisfaction. Skilled in financial management and relationship building, consistently exceeding customer expectations.
Overview
11
11
years of professional experience
Work History
Business Owner
Illusionz Mobile Auto Spa
11.2014 - Current
- Managed day-to-day operations of mobile auto detailing services.
- Developed customer relationships through exceptional service and follow-up communication.
- Trained and mentored new staff on best practices in auto detailing techniques.
- Streamlined scheduling processes to optimize service efficiency and client satisfaction.
- Oversaw inventory management, ensuring availability of cleaning supplies and tools.
- Implemented quality control measures to enhance service delivery and consistency.
- Researched industry trends to introduce innovative services, boosting competitive edge.
- Analyzed customer feedback to drive improvements in service offerings and client experience.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Education
No Degree - Dental
Fortis Institute
201 Willowbrook Blvd, Wayne, NJ 0747001-2010
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Quality assurance
Languages
English
Full Professional
Timeline
Business Owner
Illusionz Mobile Auto Spa
11.2014 - Current
No Degree - Dental
Fortis Institute