Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Crum

Palm Harbor,FL

Summary

Skilled Business Systems Department Specialist with record of success breaking down and improving IT and administration systems. Collaborates well to test, implement, refine and enhance computer and administrative systems to meet current and expected facility needs. Excellent research, reporting and communication strengths developed over 10 year career.

Overview

8
8
years of professional experience

Work History

Business Systems Department Specialist

Hillsborough County Pet Resources
Tampa, FL
06.2020 - Current
  • Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
  • Implemented trainings and maintained documentation for staff certifications.
  • Oversees daily operation of systems
  • Acts as an liaison between groups within the facility
  • Consults with department management and functional experts to identify the benefits of existing computer systems and programs.
  • Identify information technology problems and propose improvements.
  • Assists in development of standard reports to support ongoing department needs.
  • Collected data on process control statistics to discover potential improvements to process capabilities.
  • Helps maintain data integrity in systems by running queries and auditing data.
  • Modeled system usage patterns to determine training protocols and educational material guidelines.
  • Completed bi-weekly payroll for employees.

Animal Care Supervisor

Hillsborough County Pet Resources
Tampa, FL
06.2019 - 06.2020
  • Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Prepared action plans to establish procedures for various emergency situations.
  • Responds to and resolves customer inquiries and complaints related to animal care and services.
  • Supervises the work of subordinate staff by assigning and reviewing work, providing training and counseling and evaluating performance to insure proper and humane treatment of animals.
  • Trains assigned staff, evaluates performance and initiates corrective action if needed.
  • Prepares, monitors, and maintains staff schedule, to include leaves, vacation, sick callout's, and overtime requirement to ensure full staffing and completion duties.
  • Makes standard and routine decisions to solve operational and administrative problems.
  • Recommends improvements to operations and service delivery to the Animal Shelter Coordinator for review, approval, and implementation.
  • Prepares reports and maintains records with established policies and all record keeping requirements.
  • Served as point of contact for internal and external customers seeking support and information.


Supervisor

Hillsborough County Pet Resources
Tampa, FL
03.2016 - 06.2018
  • Oversaw and disciplined permanent staff and rotating volunteers to keep operations at optimal levels and better serve animals.
  • Maintained budget limitations in order to meet all objectives.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Rescue Coordinator

Hillsborough County Pet Resources
Tampa, FL
11.2013 - 05.2016
  • Observed and documented current behaviors for applicable animals.
  • Prevented and led handling of animal escape and onsite responsibilities during high-stress situations.
  • Led health maintenance, training sessions and animal presentations.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Oversaw productivity streams for ongoing and special projects.
  • Maintained master schedule and set up appointments.
  • Observed animal details such as size, condition, behavior and eating habits and documented data.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.

Education

Bachelor of Science - Political Science

University of South Florida
Tampa, FL
05.2012

Skills

  • Work flow planning
  • Project development
  • Management information systems
  • Interviewing skills
  • Onsite facility tours
  • Data Storage and Retrieval
  • Crystal Reports Analysis

Timeline

Business Systems Department Specialist

Hillsborough County Pet Resources
06.2020 - Current

Animal Care Supervisor

Hillsborough County Pet Resources
06.2019 - 06.2020

Supervisor

Hillsborough County Pet Resources
03.2016 - 06.2018

Rescue Coordinator

Hillsborough County Pet Resources
11.2013 - 05.2016

Bachelor of Science - Political Science

University of South Florida

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Brandon Crum