Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Cruz

Gardena,CA

Summary

Motivated and enthusiastic individual seeking to launch a career as a Ramp Agent. Eager to apply a strong work ethic, attention to detail, and a quick learning ability to contribute to efficient aircraft ground operations. Possesses a commitment to safety protocols, a willingness to learn, and a dedicated approach to teamwork. Excited to acquire new skills and grow within the aviation industry while ensuring the smooth and timely handling of ground operations.

Overview

12
12
years of professional experience

Work History

CASHIER

COSTCO
01.2022 - Current
  • I engage customers in friendly conversation, carefully handle bagged items, offer additional services and thanked customers for business.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer complaints quickly to maintain customer satisfaction.

PARTS SPECIALIST

SOUTH BAY TOYOTA
01.2019 - 01.2022
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.

SUPERVISOR

K&B MARKETING GROUP LLC.
01.2018 - 01.2020
  • Coordinated employee schedules according to shift changes and availability
  • Monitored employee productivity to provide constructive feedback and coaching
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted regular reviews of operations and identified areas for improvement.

CASHIER

SAMS CLUB
01.2017 - 01.2019
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Operated cash register or POS system to receive payment by cash, check and credit card.

CASHIER TEAM LEAD

FOOD 4 LESS
01.2012 - 01.2016
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Education

High School Diploma -

North High School
Torrance, CA
01.2011

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Excellent Customer Service
  • Flexible
  • Experience in Leadership
  • Customer Service
  • POS Systems
  • Written and Verbal Communication
  • Staff Mentoring
  • Customer Relations
  • Inventory Control
  • Staff Training

Languages

Spanish
Professional Working

Timeline

CASHIER

COSTCO
01.2022 - Current

PARTS SPECIALIST

SOUTH BAY TOYOTA
01.2019 - 01.2022

SUPERVISOR

K&B MARKETING GROUP LLC.
01.2018 - 01.2020

CASHIER

SAMS CLUB
01.2017 - 01.2019

CASHIER TEAM LEAD

FOOD 4 LESS
01.2012 - 01.2016

High School Diploma -

North High School

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Brandon Cruz