Brandon Curl
Clover,SC
Summary
Dynamic retail management professional with over 18 years of experience at Lowe’s Home Improvement, including a decade in leadership roles. Expertise in optimizing store operations while consistently delivering exceptional customer service. Proven track record of leading diverse teams and effectively adapting to evolving business needs. Committed to driving sales growth and fostering a collaborative work environment that empowers employees to excel.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Lowe's Home Improvement
Clover, SC
10.2021 - Current
- Oversaw daily operations of $54 million retail store, ensuring efficiency and profitability in 2025
- Led professional services initiatives to exceed fiscal year 2024 targets by more than 20%.
- Designed and implemented training programs for new PSS, focusing on strategies to enhance sales performance.
- Developed and implemented effective hiring practices to onboard qualified specialists and associates, maintaining a low turnover rate.
- Facilitated monthly meetings with professional specialists, ensuring ongoing follow-up to optimize earnings and surpass sales targets.
- Led a team of specialists focused on expanding pro account base, resulting in increased store profitability.
- Managed customer inquiries and concerns, ensuring swift resolutions to enhance service quality and maintain financial performance.
- Facilitated training sessions to ensure associates and department supervisors exhibit appropriate behaviors in smart customer service and effective shrink management.
Department Supervisor
Lowe's Home Improvement
Charlotte, NC
10.2018 - 10.2021
- Proven store leader of a team consisting of associates who report both indirectly and directly to me.
- Driving sales, leads and credit throughout my departments as well as the entire store.
- Consistently beating Sales forecast in assigned departments.
- Highly focused on employee retention and development within store while setting up associates for success in their career path.
- Monitoring associate progress and behavior and ensuring each associate is up to date on training within the store
Sales Specialist
Lowe's Home Improvement
Charlotte, NC
05.2017 - 10.2018
- Exceeding sales forecast by 20% over budget in 2018.
- Consistently top performing Sales Specialist in my store.
- Providing superior customer service and building customer relationships throughout store
- Consistently capturing exterior and interior leads, details and credit applications to further our business.
- Improved productivity on special order sales and flooring installations.
- Negotiated pricing with vendors to get customers the best deal on their flooring installations
Department Manager
Lowe's Home Improvement
Clover, South Carolina
10.2014 - 01.2017
- Consistently beat yearly sales for the forecasted goals in the department while in management role.
- Hands on approach in resolving conflicts between employee’s, as well as resolving customer complaints and issues within the store.
- Provided superior customer service throughout store.
- Spearheaded training and development of new and existing associates.
- Achieved sales budget in assigned area & as well as kept the aisles up to date on all resets.
- Recruited talented employee's alongside the Human Resource manager for my department.
Customer Service Associate
Lowe's Home Improvement
Alabaster, Alabama/Clover
03.2008 - 10.2014
- Responsible for providing superior customer service.
- Achieved sales budgets in assigned area & merchandise maintenance.
- Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
- Extensive product knowledge in assigned areas.
- Trained new hires that came into the store.
Education
Jeff State Community College
Birmingham, AL05-2013
Graduate - undefined
Thompson High School
Alabaster, Alabama05-2007
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Store operations
- Hiring and training
- Staff management
- Mentoring and coaching
- Sales growth
- Strategic planning
Timeline
Assistant Store Manager
Lowe's Home Improvement
10.2021 - Current
Department Supervisor
Lowe's Home Improvement
10.2018 - 10.2021
Sales Specialist
Lowe's Home Improvement
05.2017 - 10.2018
Department Manager
Lowe's Home Improvement
10.2014 - 01.2017
Customer Service Associate
Lowe's Home Improvement
03.2008 - 10.2014
Graduate - undefined
Thompson High School
Jeff State Community College