Brandon Daniels
Brentwood,TN
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
26
26
years of professional experience
Work History
Operations Manager
FedEx
Brentwood/Columbia, TN
11.2012 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Courier
FedEx
Brentwood/Columbia, TN
03.1999 - 11.2012
- Loaded and unloaded cargo from trucks, vans, and containers.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Communicated with customers to coordinate delivery times.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Provided excellent customer service by answering questions about delivery status.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
Education
BBA - Business
Freed-Hardeman University
Henderson, TN05-1998
Skills
- Business Development
- Marketing
- Business Planning
- Process Improvement
- Incidents management
- Contract Management
- Logistics Oversight
- Performance reporting
- Customer Service
- Workflow Optimization
- Performance monitoring
- Maintenance Planning
- Onboarding and Orientation
- Operations Monitoring
- Process improvement strategies
- Multi-unit operations management
- Performance Management
- Team Building/Leadership
- Multi-site operations
- Goal Setting
- Problem-Solving
- Troubleshooting and problem solving
- Employee Motivation
- Team Leadership
Timeline
Operations Manager
FedEx
11.2012 - Current
Courier
FedEx
03.1999 - 11.2012
BBA - Business
Freed-Hardeman University
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