Brandon Dixon-Walker
Kohl's Corp
Milwaukee,United States
13
years of professional experience
Work History
Credit and Collections Agent
1 Year 4 Months- Analyzed payment patterns to identify trends, facilitating proactive measures that improved collection strategies.
- Collaborated with cross-functional teams to resolve disputes, fostering positive customer relationships and ensuring satisfaction.
- Provided exceptional customer service through active listening and problem-solving, creating a supportive environment for clients.
- Facilitated negotiations with clients to resolve outstanding payments, strengthening relationships and boosting overall satisfaction.
Customer Service Representative
5 Years 6 Months- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Increased purchase amounts by cross-selling with similar products.
Department Manager
3 Years 9 Months- Making sure all store standards are met for independent shopping for the customer.
- Assisted and answered all customer concerns and questions about the department.
- Handled shift overstock, restocking and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Recruited and trained new employees to meet job requirements.
- Completed price changes and maintained proper signage for product displays.
Education
Bachelor of Science - Information Technology
Associate of Arts
High School
Skills
Microsoft and Google software
Problem-Solving
Strategic Planning
Multitasker
Analyze data
Interests
Public Speaking
Mentoring
Yoga
Volunteering
Additional information
- Activities and Honors
- U.S. CELLULAR AND UNIVERSITY OF WISCONSIN-MILWAUKEE
- Nominated by leader Rudolph Strong for dedication to U.S. Cellular and demonstration of values: Focus, Ethics, Pride, and Respect.
- Volunteered for the University of Wisconsin-Milwaukee Saturday Academy pre-college program.
- Dynamic Deed-U.S. Cellular - 1/2018, 3/2018
- You Make The Difference Award - 12/2010
Timeline
Credit and Collections Agent
Kohl's Corp
04.2025 - CurrentRead More
Customer Service Representative
US Cellular Center
02.2017 - 08.2022Read More
Department Manager
Wal-Mart
05.2013 - 02.2017Read More
Wisconsin Lutheran High School
High School
Read More
Milwaukee Area Technical College
Associate of Arts
Read More
Western Governors University
Bachelor of Science from Information Technology
Read More