Kimberly Manzano
Rancho Cucamonga,CA
Summary
I enjoy working in a high-paced environment where I can maintain myself occupied and always waiting for new tasks to open up. A very highly responsible worker committed to always giving one hundred percent on any task that needs to be finished. I am highly motivated to learn new things at the Job so I can be better prepared for any assignments I may be put to deliver in the future.
Overview
11
11
years of professional experience
Work History
Credit and Collections Specialist
Sunrun
07.2024 - Current
- Supporting the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.
- Reviewed accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate followup
- Contacted delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
- Determined the reason for delinquency and works cooperatively with customers to resolve
- Thoroughly and accurately documents all collection efforts for each assigned account
- Ensures all assigned accounts are managed in a timely and accurate fashion
- Communicated regularly with leadership and peers on the status of accounts and escalations
- Provided accurate and timely reporting of performance metrics
- Reviewed and report collections metrics weekly to track progress against monthly forecasted goals
- Supported cross-functional projects and teams
- Used programs like Oracle and Salesforce
- Advanced excel skills and an ability to work on complex data issues
Receptionist
SPS
Pasadena, CA
08.2021 - 07.2024
- Reception/Concierges: Primary function. Answer all calls, provide an exceptional customer service experience for all incoming/outgoing visitors
- Assist with Light Facilities/Hospitality work: Perform hospitality work as needed such as assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. Help set up/ take down conference rooms for meetings/events.
- Mail Service: Cross trained to assist mail services as needed. Includes, sorting/distributing mail, receiving/ tracking packages.
- Provides 5-star customer service to all employees and visitors (in all forms of communication).
- Answers incoming telephone calls and routes callers to the person who can best assist them.
- Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation's Nondisclosure Agreement (NDA).
- Logs visitors into registration system
- Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
- Issues facility access cards to employees.
- Answers and properly routes global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
- Prioritizes calls and escalates customer service issues to the proper chain of command.
- Takes initiative to ensure the company phone and speed dial lists are current.
- Responsible for training a back-up and providing guidance on policies and procedures.
- Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Rooms is appropriate.
- Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
- Proactively seeks out additional work during downtime.
- Follows up on loaned access cards to make sure all are returned and contact Security if card is non returned by the end of the day.
- Builds professional relationships with customers and other teams.
- Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
- Maintains professionalism and composure when interacting with all callers/visitors.
- Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone.
Receptionist/Office Assistant
MIAS Fashion MFG., Inc
Santa Fe Springs, CA
06.2017 - 03.2020
- Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail.
- Keep Fashion Binders up to date - Fashion team calendar, shoots calendar, Issue Master List./Long Lead calendar.
- Managing the administration of the company's client database, including contact information and purchase histories.
- Helping to coordinate photography shoots or other marketing events
- Assisting designers with fabric selection process by providing samples of materials for them to use in sketches
- Managing client information by keeping track of purchases and fashion trends in order to provide valuable recommendations
Receptionist/Administrative Assistant
Personal Care Performance Group
Industry, CA
05.2016 - 06.2017
- Keep the front desk and retail section nearby tidy and presentable at all times.
- Greet and direct guests: Welcome guests as they approach the front desk.
- Respond to all incoming phone calls, voicemails and emails. Take messages.
- Receive letters, packages, etc., and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels, etc.
- Handle administrative requests and queries from the Operations Manager. Take up other duties as assigned (travel arrangements, schedules, etc.). Plan meetings and take detailed minutes.
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Handling meeting and conference room calendar coordination, including meeting room setup and breakdown
- Ordering and managing inventory of office supplies, kitchen food items and facilities supplies
Sales Associate / Cashier
American Eagle Outfiters
Montebello, CA
10.2015 - 01.2016
- Managed high-volume cash register operations with precision and speed.
- Processed diverse payment types, promotional discounts, and product returns accurately.
- Bagged merchandise attentively while delivering quality customer service.
- Balanced cash drawers daily, maintaining zero-variance cash control standards.
Sales Associate / Cashier
Forever 21
Arcadia, CA
03.2015 - 09.2015
- Welcomed store guests, answered inquiries, and provided tailored product recommendations to enhance the overall customer experience.
- Efficiently processed sales, returns, and payment transactions while adhering to retail accuracy standards.
- Resolved routine customer billing issues and answered account inquiries with a helpful, professional demeanor.
- Operated scanning equipment with speed and accuracy during high-volume checkout periods.
- Maintained store visual standards by organizing inventory and preparing promotional sales displays daily.
Education
High school or equivalent -
Arroyo High School
Skills
- Debt collection
- Proofreading
- Phone etiquette
- Microsoft Access
- Client services
- Oracle
- Windows
- QuickBooks
- Telemarketing
- Customer service
- 10 key typing
- Customer relationship building
- Time & attendance systems
- Multi-line phone systems
- Administrative experience
- Customer support
- Dispatch
- Customer engagement
- Computer literacy
- Communication skills
- Inventory Control
- Google Workspace
- Data entry
- Microsoft Excel
- Phone call screening
- Updating inventory records
- Word processing
- Attention to detail
- Managing customer accounts
- Analysis skills
- Financial software
- Bookkeeping
- Accounting systems
- Microsoft Office
- Retail management
- Dispatching
- Time management
- Filing
- Client communication
- Financial record maintenance
- Interpersonal skills
- Client invoicing
- Debt collection negotiation
- Organizational skills
- Correspondence management
- Cash Handling
- Appointment scheduling
- Customer issue escalation
- Salesforce
- Microsoft Outlook
Languages
- English, Fluent
- Spanish, Intermediate
Timeline
Credit and Collections Specialist
Sunrun
07.2024 - Current
Receptionist
SPS
08.2021 - 07.2024
Receptionist/Office Assistant
MIAS Fashion MFG., Inc
06.2017 - 03.2020
Receptionist/Administrative Assistant
Personal Care Performance Group
05.2016 - 06.2017
Sales Associate / Cashier
American Eagle Outfiters
10.2015 - 01.2016
Sales Associate / Cashier
Forever 21
03.2015 - 09.2015
High school or equivalent -
Arroyo High School