Brandon Dorsett
Summary
Results-driven sales and marketing professional with expertise in account management, strategic planning, and client relations. Proven ability to drive revenue, optimize processes, and build long-term partnerships. Adept at leveraging technology to enhance sales strategies and improve customer experiences.
Overview
8
8
years of professional experience
Work History
Account Manager
MIAMI HEAT
09.2021 - Current
- Sell group ticket plans through telemarketing, presentations, and relationship-driven outreach.
- Strengthen client relationships, increasing retention and repeat business.
- Resolve escalated issues to prevent churn and enhance client satisfaction.
- Develop new leads daily through targeted research and proactive prospecting.
- Consistently exceed sales targets and represent the organization at networking events.
Processing Expert
BETTER MORTGAGE
11.2020 - 09.2021
- Verified and processed borrower loan documentation for underwriting.
- Managed 60+ loan files monthly, ensuring accuracy and efficiency.
- Delivered exceptional customer service, fostering client retention.
- Resolved customer complaints, turning challenges into positive experiences.
Senior Traveling Leasing Specialist
CLASS INC.
07.2018 - 11.2020
- Conducted high-impact presentations, securing lease agreements.
- Traveled nationwide to train leasing agents and improve occupancy rates.
- Developed and executed targeted sales strategies, driving revenue growth.
- Created marketing campaigns to attract tenants and enhance engagement.
Marketing Manager
BAILY COMMUNICATIONS
07.2017 - 07.2018
- Developed social media and email campaigns, increasing client acquisition.
- Managed a portfolio of 12+ clients, driving revenue and retention.
- Supervised a team of 8 sales professionals, enhancing sales performance.
- Negotiated contracts and strengthened connections in the business community.
Education
Bachelor of Science - Criminal Justice
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
Charlotte, NCSkills
- CRM Software (Salesforce, HubSpot) Sales Automation (Outreach, SalesLoft)
- Digital & Social Media Marketing Email Campaigns (MailChimp, Constant Contact)
- Negotiation & Client Relationship Management Leadership & Team Management
- Microsoft Office Suite Project Management (Trello, Asana)
Noted Accomplishments
- Top Salesperson for Q2 & Q3 2020, driving significant revenue growth.
- Increased occupancy rates by 30% in 6 weeks through targeted strategies.
- Boosted client retention to 80% with referral and renewal programs.
- Highest customer satisfaction ratings in Q1 & Q2 2018.
Timeline
Account Manager
MIAMI HEAT
09.2021 - Current
Processing Expert
BETTER MORTGAGE
11.2020 - 09.2021
Senior Traveling Leasing Specialist
CLASS INC.
07.2018 - 11.2020
Marketing Manager
BAILY COMMUNICATIONS
07.2017 - 07.2018
Bachelor of Science - Criminal Justice
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
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