Samuel James

• Research and identify potential enterprise-level clients using online tools, databases, and internal resources.
• Generate new business leads by reaching out to potential clients in targeted industries.
• Qualify leads based on specific criteria (e.g., company size, industry, location).
• Conduct cold calls, emails, and LinkedIn outreach to connect with key decision-makers.
• Personalize outreach messages to ensure relevance to each prospect

Follow up on previous outreach to ensure continuous engagement.

• Track all interactions and responses in the CRM system (e.g., Salesforce hubspot Zoominfo Outreach ).
• Use discovery questions to qualify leads based on their business needs, budget, and timeline.
• Understand each prospect's pain points and determine how Yelp's solutions can address those issues.
• Assess decision-making processes, key stakeholders, and potential buying signals.
• Log all prospect interactions, notes, and lead status updates in the CRM (Salesforce or similar).
• Use internal resources to develop a deep understanding of how Yelp's solutions can benefit enterprise-level businesses.
• Track daily, weekly, and monthly outreach goals and sales metrics.
• Report on lead generation activities and progress to sales leadership.
• Presented tailored solutions that demonstrably addressed specific client needs and objectives.
• Conducted in-depth needs assessments to identify business challenges and pain points for enterprise clients.

• Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
• Collaborated with team members to develop new strategies for handling complex technical problems.
• Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
• Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
• Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.
• Mentored junior technicians, fostering their growth and enhancing team performance.
• Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
• Analyzed and developed service goals for in-bound call center.

• Designed and implemented integration strategies for various software applications to enhance functionality.
• Analyzed project requirements to develop tailored technical solutions for client needs.
• Optimized existing systems by conducting thorough evaluations and implementing necessary upgrades or changes.
• Maintained accurate documentation throughout each stage of the project lifecycle as a reference tool for future initiatives or audits.
• Collaborated with cross-functional teams to ensure timely project completion and seamless integration of new technologies.
• Managed complex technical projects from inception to completion, ensuring all objectives were met within budget constraints.
• Prospect & generate new business
  You’re expected to actively find leads (cold calling, LinkedIn, email, research) and bring in new clients—not just manage existing ones.
• Run a consultative sales process
  Instead of just pitching, you:Ask questions to understand the client’s business goals
  Identify pain points
  Recommend tailored software solutions
• Present & close deals
  You’ll demo services, present proposals, and close contracts for custom development projects.
• Manage the full sales cycle
  From first outreach → discovery → solutioning → closing → handoff to delivery teams.
• Use CRM + follow-up discipline
  Track all activity, manage pipeline, and stay on top of leads through tools like Salesforce or similar platforms.
• Hit aggressive quotas
  Monthly/quarterly targets are a big part of the job, and performance is heavily tied to commission.

• Led strategic account management initiatives to enhance client relationships and drive revenue growth.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
• Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
• Cold called prospects to explain partnership benefits, representing company values.
• Developed new business opportunities for company growth through effective networking and client presentations.
• Met with new customers to share product and service information, listen to needs and learn about business operations.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Added consumer purchase dates and updated address changes for current accounts in corporate database.
• Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.