Brandon Dougherty
Knoxville,TN
Summary
Adaptable team player with experience spanning sales, customer service, operations and various avenues of blue collar work. Uses proper protocols and problem-solving to improve service workflows and customer outcomes. Provides proactive communication to resolve concerns and support a positive operational environment.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Sales Representative
Urbanex Pest Control
Austin, TX
04.2026 - Current
- Built rapport with customers to support trust and open sales conversations.
- Answered customer questions and resolved concerns quickly during interactions.
- Explained product benefits versus competitor offerings.
- Used retention strategies to help improve customer return rates.
- Collaborated with team members to share best practices and enhance sales techniques.
- Participated in weekly team meetings to align on sales strategies and targets.
- Assisted sales representatives during peak seasons to ensure customer needs were met.
Electrician's Assistant
Hurley Electric Company
Knoxville, TN
11.2025 - Current
- Assisted electricians in installing and maintaining electrical systems, contributing to project timelines and quality standards.
- Assisted with basic electrical tasks on site. with wiring, lighting, and circuit installations according to project specifications.
- Supported troubleshooting of electrical issues, aiding in prompt resolution and minimizing downtime.
- Operated hand and power tools and diagnostic equipment to complete various aspects of a job.
- Collaborated with team members to ensure timely completion of electrical tasks.
- Organized tools and materials for efficient workflow on job sites.
- Measured and prepared supplies for electrical tasks.
- Corrected faults in existing systems and replaced malfunctioning parts to restore functionality and ensure safety compliance.
Crew Leader/Driver Manager
Junk Galaxy LLC
Knoxville, TN
02.2025 - 01.2026
- Trained new hires on job duties, safety protocols, and company policies to ensure compliance.
- Monitored task completion to ensure alignment with company performance standards.
- Arranged delegation to streamline junk removal and disposal workflows.
- Loaded, delivered, and unloaded customer belongings during home moves.
Forklift Operator/Material Handler
Kelvion Products Inc.
Knoxville, TN
11.2024 - 01.2025
- Loaded/unloaded trucks and incoming freight, ensuring safety and compliance.
- Delivered materials between designated work stations across buildings, supporting operational efficiency.
- Emptied hoppers to facilitate smooth material flow. and place pallets in their designated areas.
- Perform visual quality inspections on incoming materials.
High Reach Forklift Operator
The Tranzonic Companies
Knoxville, TN
01.2024 - 11.2024
- Removed and replaced loaded pallets (1000lb+ & 4" - 8" tall) from storage racks to maintain efficient inventory flow
- Unloaded and loaded incoming/outgoing shipments using a sit-down lift to facilitate timely deliveries
- Recorded item numbers and locations moved to/from to ensure accurate inventory management
- Consolidated products in a warehouse to optimize space.
- Performed daily maintenance on lift equipment to ensure safety.
Quality Control Inspector and Forklift Operator
Elwood Staffing
Knoxville, TN
10.2023 - 01.2024
- Reviewed outgoing shipments for compliance with company standards.
- Measure incoming parts to ensure they meet diameter tolerances.
- Documented findings and organized data in Microsoft Excel.
- Remove and replace pallets from inventory racks using a knuckle-boom forklift.
- Executed loading and unloading of freight and inventory with standard sit-down lift.
- Identified and retrieved specific parts needed for order completion.
Crew Leader/Driver
Junk Galaxy LLC.
Knoxville, TN
04.2023 - 10.2023
- Ensure customers belongings and items are delivered in the same condition as they were in when we showed up.
- Prepared crew with necessary tools for each assignment, ensuring readiness and efficiency.
- Kept crew members focused and punctual, maintaining workflow and meeting deadlines.
- Safely arrive at destination and office.
Load Master
Elwood Staffing
Knoxville, TN
10.2022 - 04.2023
- Loaded and unloaded orders from inbound and outbound trucks, ensuring timely delivery.
- Use forklifts and Combi-lift to pull larger parts. Place them onto 2x16' or 4x16' pallets to prepare them for shipping.
- Pulled orders using man-lift, palletized items for efficient shipping preparation.
- Processed bills of lading, ensuring accuracy of shipping documentation for compliance.
Bouncer/Security
The Half Barrel
Knoxville, TN
10.2022 - 01.2023
- Managed altercations to prevent escalation and maintain a safe environment.
- Exercised discretion to manage patron ejections and maintain a secure environment.
- Monitored activity to proactively prevent disturbances and ensure safety.
- Check patrons' bags to ensure there are no weapons or unwanted substances entering the establishment.
- Secure entrances and exits to the establishment.
- Verified patrons' IDs to confirm legal age for entry.
Apprentice Electrician
Larry's Electric
Knoxville, TN
05.2022 - 10.2022
- Ran wire to and from desired outlets, ensuring proper connections for reliable electrical supply.
- Made up and closed electrical outlets, ensuring safe and compliant installations.
- Utilized various power tools to complete tasks efficiently, contributing to timely project completion.
Crane and Forklift Operator
Elwood Staffing
Knoxville, TN
11.2021 - 05.2022
- Operated overhead lifts rated for 20 tons to efficiently load freight.
- Completed order fulfillment and prepared items for timely truck loading.
- Ensured all orders were processed and ready by end of day.
- Pull plates of various sizes and gauges.
- Operated shear machine to cut metal sheets. Cut metal sheets into whichever dimensions are specified by the customer.
- Supported team members in multiple areas of the warehouse.
Shop Manager/Mechanic
Affordable Used and New Tire
Knoxville, TN
08.2018 - 11.2021
- Ensured customer satisfaction through attentive service and follow-up.
- Resolved customer complaints effectively, restoring satisfaction and loyalty.
- Scheduled appointments, ordered supplies, and maintained cleanliness of tire yard for optimal shop presentation.
- Opened shop promptly at 9 AM to welcome customers.
Education
High school diploma -
Hardin Valley Academy
Knoxville05-2017
Skills
- Sales
- Bilingual communication(Spanish)
- Quality control and attention to detail
- Time management and organization
- Critical thinking and adaptability
- Proactive problem solving
- Team leadership and task delegation
- Load management
- Forklift Operation
- Proficient in the use of power tools
- PPE compliance
Achievements
- Sold $138.1k worth of pest control/contract value in 4 months
- Aries Fight Series Amateur Welterweight Champion (With 1 title defense)
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Crane Certification, Forklift Certification, Driver's License
Languages
Spanish
Professional
Timeline
Sales Representative
Urbanex Pest Control
04.2026 - Current
Electrician's Assistant
Hurley Electric Company
11.2025 - Current
Crew Leader/Driver Manager
Junk Galaxy LLC
02.2025 - 01.2026
Forklift Operator/Material Handler
Kelvion Products Inc.
11.2024 - 01.2025
High Reach Forklift Operator
The Tranzonic Companies
01.2024 - 11.2024
Quality Control Inspector and Forklift Operator
Elwood Staffing
10.2023 - 01.2024
Crew Leader/Driver
Junk Galaxy LLC.
04.2023 - 10.2023
Load Master
Elwood Staffing
10.2022 - 04.2023
Bouncer/Security
The Half Barrel
10.2022 - 01.2023
Apprentice Electrician
Larry's Electric
05.2022 - 10.2022
Crane and Forklift Operator
Elwood Staffing
11.2021 - 05.2022
Shop Manager/Mechanic
Affordable Used and New Tire
08.2018 - 11.2021
High school diploma -
Hardin Valley Academy