Brandon Douglas
Brunswick,GA
Summary
Versatile and customer-focused professional with 8+ years of experience in hospitality, event coordination and team leadership. Collaborative and efficient at prioritizing with strong attention to detail, and proven skills in responding to emergency situations and maintaining a calm demeanor under pressure. Proficient in assuming cross-functioning roles, while maintaining clear communication with teams.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Residence Inn by Marriott
Brunswick, GA
12.2025 - Current
Guest Services Specialist
Summer Waves Water Park
Jekyll Island, GA
01.2025
- Resolved minor guest complaints to the satisfaction of the customer, informs manager of major problems, complaints, disturbances or unhappy guests.
- Assisted with managing sales for general admissions, large group reservations and solving sales discrepancies.
- Answered phones and emails in a prompt, efficient, and friendly manner answering all guest inquiries and solving discrepancies.
- Assisted in keeping the assigned areas neat, and clean and informed Park Service of any other park areas that requiring additional attention.
- Completed various administrative tasks including daily paperwork, balancing drawers, documenting transaction adjustments, refunds, etc.
- Greeted guests and park visitors, providing information and ticket services in a courteous and professional manner.
Server
Tramici Restaurant
Saint Simons Island, GA
01.2024
- Upsold high-margin menu items through strong product knowledge and tailored recommendations, increasing table and check averages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Managed set-up and breakdown for onsite and offsite catering events, ensuring smooth execution and client satisfaction.
- Mentored new team members on service standards, procedures, and menu presentation, accelerating onboarding and maintaining service consistency.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant General Manager
Crunch Fitness
Evansville, IN
01.2023 - 01.2024
- Worked closely with customers to understand their needs and resolve diverse issues.
- Processed biweekly payroll and tracked attendance for 20+ staff members, ensuring accuracy and timely submissions.
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Handled onsite emergencies and enforces safety protocols, maintaining a secure environment for 150+ daily members and guests.
- Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Led hiring, training, and performance evaluations for gym staff, contributing to improved retention and team performance.
- Prepared weekly schedules for staff members based on their availability.
- Assisted General Manager and other departments within the organization with administrative tasks, customer support and coordinating projects.
- Tracked comment card data, logging information to identify marketing trends, needs for improvement, and guest satisfaction.
Education
Bachelor of Arts - Theatre Arts
University of Southern Indiana
05-2020
Skills
Contract negotiations and administration
Special events planning
Performance Evaluations
Calendar/Schedule Management
Expense Reporting
Data Collection/Entry
Customer Relations
Catering Coordination
Microsoft Office Suite
First Aid
Food and Beverage Service
Team Leadership
Computer Proficiency
Conflict Resolution
Timeline
Guest Service Representative
Residence Inn by Marriott
12.2025 - Current
Guest Services Specialist
Summer Waves Water Park
01.2025
Server
Tramici Restaurant
01.2024
Assistant General Manager
Crunch Fitness
01.2023 - 01.2024
Bachelor of Arts - Theatre Arts
University of Southern Indiana