Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brandon Dunfee

Junction City,OH

Summary

Dynamic Shift Manager at McDonald's with a proven track record in employee training and customer service excellence. Skilled in problem-solving and team development, I effectively mentored staff to enhance performance and ensure compliance with quality standards, resulting in improved customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
06.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Crooksville Exempted School District
Crooksville, OH
05.2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Handling customer complaints
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching

Certification

ServSafe Certified

Timeline

Shift Manager

McDonald's
06.2022 - Current

Crooksville Exempted School District

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Brandon Dunfee