Brandon Dyer
Clarksville,NYTN
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician/Student
TCAT Dickson
02.2024 - 04.2025
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Proven ability to learn quickly and adapt to new situations.
Carpentry and Masonry Specialist(12W)
U.S. Army
06.2017 - 06.2021
- Prepared surfaces for finishing by repairing existing woodwork and drywall
- Supported new work with door, trim, and floor installation
- Constructed decks and walkways for residential and private sector
- Kept strong inventory of commonly used tools and items to minimize project delays
- Measured quantity of materials required
- Satisfied customers with expert finishing work
- Gathered tools and materials, and delivered them to job sites
- Operated power tools and various auxiliary instruments for woodworking
- Studied and interpreted blueprints to follow exact specifications
- Evaluated structural wood elements to detect damage and decay
- Used protective equipment to comply with standard precautions and safety measures
- Utilized diverse range of tools and equipment to effectively execute carpentry tasks, increasing overall productivity rates.
- Consistently met tight deadlines through effective time management skills and prioritization of tasks based on urgency levels.
Education
Bachelor of Science (B.S.) - Web and Data
Austin Peay State University
Clarksville, TN01.2028
Cyber Defense Support Specialist -
Tennessee College of Applied Technology
Dickson, TN04-2025
Skills
- Information security
- Network security
- Network troubleshooting
- Team leadership (Managed and led multiple personnel)
- Problem-solving skills (Determined to fix a problem)
- IT troubleshooting (Software and Hardware)
- Cybersecurity Basics
- Phishing awareness
- User account provisioning
- Understanding of operating systems (Windows, Linux, Kali, and Ubuntu)
Certification
- A+ CompTIA 2024
- Sec+ CompTIA 2025
Student of the Year
Nominated by my instructor for my exceptional performance.
Timeline
IT Help Desk Technician/Student
TCAT Dickson
02.2024 - 04.2025
Carpentry and Masonry Specialist(12W)
U.S. Army
06.2017 - 06.2021
- A+ CompTIA 2024
- Sec+ CompTIA 2025
Bachelor of Science (B.S.) - Web and Data
Austin Peay State University
Cyber Defense Support Specialist -
Tennessee College of Applied Technology
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