Lloyd Mckeithen
Columbia,United States
Summary
Diligent IT Support professional with a proven track record in troubleshooting and resolving technical issues efficiently. I have successfully aided users by providing timely and effective solutions, contributing to improved system performance. Demonstrated strong problem-solving abilities and excellent communication skills in user support and technical guidance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician (contract)
AppleOne
09.2024 - Current
- Offers technical assistance for agency hardware, software, peripherals and mobile devices.
- Provides end user training in use of agency computers, software, peripheral equipment and mobile devices
- Installs and configures agency computers, software, peripheral equipment and mobile devices
- Assists with asset inventory of agency IT equipment
- Assists in completing and maintaining IT department forms and documentation
- Coordinate orders for IT-related goods and services.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
IT Site Administrator (contract)
Provalus
07.2022 - 08.2023
- (Daily Operations) Maintain, troubleshoot, and optimize IT systems, networks, and infrastructure to ensure optimal performance and security
- (Daily Operations) Identify opportunities for process improvement within the IT department and broader organization, using a data-driven approach
- Proposed Lean Six Sigma projects aimed at improving IT service delivery, reducing waste, and improving overall operational efficiency
- (Daily Operations) Collaborate with different departments to align IT systems and processes with business objectives
- (Monthly Audits) Prepare and present reports on project progress & outcomes
- IT trends and advancements and Lean Six Sigma methodologies to drive continuous improvement
- Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
Network Administrator (contract)
Thompson Construction Group, Inc.
03.2022 - 05.2022
- Maintaining computer networks and systems including software, VPNs, routers and other physical hardware
- Installing and configuring network equipment to update or fix hardware or software issues
- Updating virus protection software to keep data and communications protected
- Monitoring computer systems to improve network performance for computer systems and networks
- Communicating networking issues to other employees and management, especially in training new users
- Fixing software and hardware configuration issues for users on-demand or from inspection of the systems
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Authorized Services Interruption (ASI) Manager (DoD Contractor)
B E A T LLC
03.2021 - 01.2022
- Review and provide daily updates on the AFIN ASI process, brief senior Air Force leadership on ASI status
- Daily ASI Management, receive approved ASIs, schedule, coordinate, review, process, and de-conflict on internal dashboard
- Quality check that all ASI requests are in compliance with minimum information requirements and work with customers to bring those lacking in compliance to submittal standards
- Coordinate ASI requests with Air Force and DoD counterparts
- Publish approved ASIs on internal dashboard
- Monitor upcoming ASIs for 24 to 72 hours and provide reports
- Monitor status of all ASIs and update them on the dashboard
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Systems/Network Administrator (contract)
Robert Half
10.2020 - 02.2021
- Contract Position
- Tier II technician for a private MSP (Managed Service Provider) in Charleston, SC
- During this role I was the escalation point for Tier I technicians
- Duties included but are not limited to:
- Provide in-depth troubleshooting at a Tier II level (Tier I - III) using foundational knowledge of the OSI/TCP-IP model methodology
- Addressed the complexity of cross-platform technologies utilizing resources such as vendor specific guidelines and facilitated troubleshooting bridges via Zoom and Microsoft Teams
- Provided on-call services after-hours in efforts to meet SLA requirements per contract agreements
- Used Connectwise Manage as my primary ticketing source for all client issues
- Used Connectwise Automate to remotely manage over 900 systems to include peripherals
- Utilized Lionroar and various other RMM (Remote monitoring and management) tools to centralize and troubleshoot clients located in the south-east US
- Took place in planning and execution meetings on multiple projects
- Assisted customers in meeting regulatory compliance to include HIPPA and PCI DSS by conducting port scans of sensitive systems, patch management implementation, password complexity standards, etc
- Used Jumpcloud for environments that did not an on-premise LDAP solution
- Configured multifunction printers and scanners in multi-vendor/cross-platform networks
Network Administrator/Desktop Support (DoD Contractor)
Apex Systems
11.2019 - 06.2020
- Contract Position
- Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources
- Being an Information Technology Generalist may be involved in hardware/ software/ vendor selection, security, training, coordination and scheduling of IT initiatives
- Traveled to multiple Airforce and Navy bases to implement the DHA (Defense Health Agency) systems migrations from one domain to another (Windows Active Directory to include the entire enclave)
- Migrated users from AFNET domain to MHS architecture in support of the Defense Health Agency
- Utilized SCCM for PXE booting in-place
- Administered Cisco 3750x and 3850 at the Access and Distribution Layers
- Utilized OSI/TCP-IP methodology to perform troubleshooting at an advance level
- Customer facing position which required interactions (update meetings, client engagements, etc.) with high ranking personnel and senior Government civilians
- Conducted port scans via NMAP to assure that ports were open for services or closed for security
- Configured peripherals according to RBAC (Role-based Access Controls)
- Assisted in assuring STIGS were met per the direction of the Department of Health Agency
Onsite IT Specialist (Commercial Contractor)
Ponotoc Sands
07.2019 - 11.2019
- Contract Position
- Senior IT Technician for Mining plant operations
- Design, install and configure internal and customer facing servers, network devices and firewalls
- Proactively manage and maintain server, network and firewall systems
- Administer and support core Microsoft, Cisco, and other 3rd party vendor equipment
- Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
- Maintain inventory and asset configuration documentation
- Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations
- Cross train team members on existing and new technologies
- Carry out special tasks at Management's direction
- Interact with customers and staff at the technical level, as required
Network Administrator (DoD Contractor)
People, Technology and Processes LLC
12.2017 - 07.2019
- Contract Position
- Configuring/Upgrading and troubleshooting on Cisco c3750x, Cisco 3850, Cisco 3650, Brocade access switches
- Using SSH to manage and assist users in network resource access
- Implementing 802.1x and MAB (MAC Allocation Bypass), along with using Sticky-MAC and Static MAC filtering for unique devices
- Assigning users and devices IPv4 addressing using Windows DHCP
- Verifying Network Access Control using RADIUS servers
- Supporting various commands with network resource access in a high demand environment
- Confirming two-way traffic in Cisco ASR9K along with verifying the status of Virtual Routed Interfaces
- Implement trunk configurations and the traversing of VLANs on Cisco Nexus 7000
- Using Cisco Prime as a point of central management for over 700 access switches for backup configuration storage, IOS upgrades and overall health of all devices responding to ICMP, SNMP, and other reporting protocols
- Supporting several child sites located across the country with transport services off of our backbone with protocols such as GRE and IPSEC tunnels
Systems Account Specialist/ Administrator (Military Service)
US Army
02.2014 - 02.2016
- Local Area Network (LAN) connectivity checks and services (Ping, Traceroute, Net stat, Nslookup) to assure exceptional service
- Provide telephony services (VoIP, Cisco CCM)
- Provide Audio Visual capabilities (VTC)
- Provide Computer Systems support such as re-imaging the machines locally or assisting in the process of handing the equipment to the proper authorities
Information Support Specialist/ Systems Administrator (Military Service)
U.S. Army
08.2013 - 02.2014
- 2nd Deployment to Kuwait
- Supported the Installation by bringing systems up to standards based of NAC (Network Access Control) requirements
- This consisted of one or more distribution points that are configured to respond to the PXE boot requests, patch management and quality control before and after services are rendered
- Mainly focused on Microsoft/Windows technologies
- Daily use Microsoft AD (Active Directory) from a Domain administrator prospective
- Most of the daily functions included, but are not limited to, password recovery and account-lockouts
- Familiar with the organization structure of the Active Directory environment (OU, groups, permissions, gp_udpate, etc.)
- Assisted in the implementation of the port-based Network Access Control (PNAC) 802.1x site wide
- Assisted in physical installation of Layer 2 Cisco switches along with working closely with the contractors assigned over the projects
- This expanded my skill set to real-world Extensible Authentication Protocols such as 'EAP over LAN' or EAPOL
- Engineered a LAN consisting of Layer 2 Switches, Cat-5e cable runs, and over 200+ users at any given time accessing the resources
- The purpose of the LAN was to allow students access to file and print share locally
- There was absolutely no access to port 80/ 443 (HTTP, HTTPS)
- There was a central point of all configuration and system management via VLANs and basic MAC Filtering
- We allocated printing resources from USB direct connections to utilizing the print-sharing feature
- Our systems were mainly Dell Latitude E6500 running Windows 7
- Registry settings were modified after the machines were given the OS if there were any problems during installation
- Troubleshooting local machines using tools such as, but not limited to, Hirens Boot CD
Logistics IT Support Specialist/ Administrator (Military Service)
U.S. Army
03.2010 - 08.2013
- Installed and maintained the communication link to database accessibility for the Standard Army Maintenance System-Enhanced (SAMS-E)
- SAMS-E is a United States Army Logistics Information System considered a mission critical system that supports Combat Services Support (CSS) Table of Organization and Equipment (TO&E) unit level maintenance elements, Field and Sustainment maintenance shop production activities, and Maintenance managers from the battalion to wholesale levels
- In conjunction with the SAMS-E was the maintenance of connectivity of the Property Book Unit Supply Enhanced (PBUSE) systems
- Deployed CAISI and CSS VSAT systems
- Once the CAISI and CSS VSAT network has been established, clients are connected using an Ethernet cable up to 100 meters away from the CAISI switch
- DSL [digital subscriber line] bridges in the CAISI system were available as well but were not in use
Command Post Node Systems Operator/ Administrator (Military Service)
U.S. Army
02.2009 - 03.2010
- 1st Deployment to Iraq
- Install, configure, integrate, troubleshoot and manage HF, UHF, SATCOM, radio communications Suites and associated cryptographic equipment deployed
- Dealt primarily within a TDMA environment with an FDMA backup in place for redundancy (Ka/Ku)
- The use of spectrum analyzers and iridium phones were used to establish connection with the appropriate satellite
- Dealt with the WIN-T Increment 1 to establish an at-the-halt network backbone that provides the full range of data, voice and video communications to command posts at the battalion and above echelons, using both line-of-sight (LOS) and beyond-line-of-sight (BLOS) communications nodes
- Assisted in the implementation and training of the Colorless Core communications
- This type of communication supported multiple security levels and improved bandwidth allocations
- Cisco proprietary devices were mainly configured to provide communication to over 500+ users in a 24-hour operational environment
- I supported both unclassified and classified communications with the use of Taclane Micro and Simple Key Loaders (SKL)
- This consisted of key management and destruction along with the required procedures to establish, maintain and verify communication links
- For network monitoring tools consisting of, but not limited to, Solarwind were used
- This tool allowed administrators like myself to monitor individual objects/ devices along with remote equipment via GUI or terminal based
- Familiar with SSH (22), Telnet (23) and TFTP (69) for the configuration and maintenance of network devices such as routers, switches and firewalls
- Familiar with ANSI/TIA-568 standards, pin-to-pair assignments, for the Cat-5e
- Fiber cable was used primarily for the data multiplexing from the mobile terminal to the General Dynamics LAN Managers equipment stacks
Multichannel Systems Operator/ Maintainer (Military Service)
U.S. Army
01.2008 - 02.2009
- Duties included operating equipment such as the AN/GRC-245(V) is currently being fielded by the US, Canadian, Chilean, Jordanian and British armed forces and has been selected for the UK FALCON and the US WIN-T systems
- Familiar with the AB-1339/G 15-meter antenna mass along with the AB-1 340/G 30-meter antenna mast
- Assisted in the operations and communication establishment of the AN/GYK-55 Create Device Digital Computer Set
- This consists of a Ruggedized Laptop Computer running ForceXXI Battle Command Brigade-and-Below (FBCB2) software, a Universal Serial Bus (USB) cable for connecting a mission data load (MDL) storage device to the laptop, and a computer transit case for storage of the laptop (with its DC power supply) and the USB cable
- This piece of equipment is in high demand among both foreign and domestic war fighters
Education
Advanced Technical Certification(s) - Information Security
Regent University
Virginia Beach, VA11.2024
Information Security and Administration - Information Technology
New Horizons Computer Learning Center
Gainesville, FL11.2016
Military Occupational Specialties Training - Information Technology
Signal Center of Excellence
Fort Gordon, GA12.2012
Military Occupation Specialties Training - Information Technology
Signal Center of Excellence
Fort Gordon, GA09.2008
High school diploma - General Studies
Bamberg Job Corp Center
Bamberg, SC09.2007
Skills
- Public Speaking
- Problem Resolution
- Linux
- Team Building
- Training
- Inventory control
- System Administrator
- VPN Management
- Firewall Programming & Management
- Network Monitoring
- Remote Access Software
- Authentication Management
- Software troubleshooting
- TCP/IP & OSI Model methodical troubleshooting
- Computer networking
- Customer service
- Technical Support
- Information Security
- Multivendor Service Ticket Request Platforms
- Active Directory
- LAN
- DHCP
- Microsoft Windows
- Network Support
- Operations
- Ansible
- Azure
- Technical support
- Help desk
- Remote access software
- Microsoft Office
- Analysis skills
- Outdoor work
- System administration
- IT
- VMWare
- Software installation
- VPN configuration
- Printer setup
- Application support
- System diagnostics
- Active directory
- Asset management
- Technical issues analysis
Certification
- CompTIA Security+, 07/01/17, 07/31/23
- CompTIA Network+, 07/01/17, 07/31/23
- Comptia Pentest+, 07/01/20, 07/31/23
- Class D, 06/01/20, 06/30/28
Military Service
United States Army, United States, SPC, 01/01/08, 02/29/16, 25Q, Multichannel transmission systems operator-maintainer, 25B, Information Technology Specialist
Assessments
Technical support - Proficient, 02/01/20
Awards
- Certificate of Signal Regimental Affiliation, 04/01/11
- Department Of The Army Good Conduct Medal, 01/01/11
- Department of The Army Army Achievement Medal, 02/01/13
- Department Of The Army Certificate of Achievement, 06/01/12
- Department Of The Army The Army Achievement Medal, 11/01/10
- Department Of The Army The Army Commendation Medal, 05/01/10
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Affiliations
- United States Army
Timeline
IT Help Desk Technician (contract)
AppleOne
09.2024 - Current
IT Site Administrator (contract)
Provalus
07.2022 - 08.2023
Network Administrator (contract)
Thompson Construction Group, Inc.
03.2022 - 05.2022
Authorized Services Interruption (ASI) Manager (DoD Contractor)
B E A T LLC
03.2021 - 01.2022
Systems/Network Administrator (contract)
Robert Half
10.2020 - 02.2021
Network Administrator/Desktop Support (DoD Contractor)
Apex Systems
11.2019 - 06.2020
Onsite IT Specialist (Commercial Contractor)
Ponotoc Sands
07.2019 - 11.2019
Network Administrator (DoD Contractor)
People, Technology and Processes LLC
12.2017 - 07.2019
Systems Account Specialist/ Administrator (Military Service)
US Army
02.2014 - 02.2016
Information Support Specialist/ Systems Administrator (Military Service)
U.S. Army
08.2013 - 02.2014
Logistics IT Support Specialist/ Administrator (Military Service)
U.S. Army
03.2010 - 08.2013
Command Post Node Systems Operator/ Administrator (Military Service)
U.S. Army
02.2009 - 03.2010
Multichannel Systems Operator/ Maintainer (Military Service)
U.S. Army
01.2008 - 02.2009
Information Security and Administration - Information Technology
New Horizons Computer Learning Center
Military Occupational Specialties Training - Information Technology
Signal Center of Excellence
Military Occupation Specialties Training - Information Technology
Signal Center of Excellence
High school diploma - General Studies
Bamberg Job Corp Center
Advanced Technical Certification(s) - Information Security
Regent University
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