Brandon Dyer
Mocksville,NC
Summary
Results-driven Commercial/Residential Sales Specialist known for organizational skills, productivity and efficient task completion. Specialize in customer, trade ally and company relationship building, thorough and accurate documentation, and strategic sales planning. Excel in communication, negotiation, and time management, ensuring successful transactions and satisfied customers.
Overview
5
5
years of post-secondary education
33
33
years of professional experience
Work History
Commercial/Residential Sales Specialist
Piedmont Natural Gas
Salisbury, NC
09.1993 - Current
- Identified potential customers through cold calling, networking events and other lead generation activities.
- Advised commercial and residential customers on service options and tailored account solutions.
- Explained billing, rate plans, and payment choices using Piedmont Natural Gas guidelines.
- Processed new service requests and account updates in customer service systems.
- Resolved residential inquiries about gas usage, service orders, and connection timelines.
- Coordinated with field teams to ensure timely meter access, turn-ons, and service scheduling.
- Supported customers with service interruptions, emergency calls, and account questions.
- Improved customer satisfaction ratings through prompt and effective issue resolution.
- Responded promptly to customer inquiries about product specifications, pricing information and delivery schedules.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
Education
Registered Commercial Gas Consultant - American Gas Association Commercial Marketing
Institute of Gas Technology
05.1994 - 11.1995
Bachelor of Arts - Industrial Relations
University of North Carolina At Chapel Hill
Chapel Hill, NC 08.1987 - 05.1991
Skills
Problem-solving abilities
- Service account setup
- GSP systems
- Sales pipeline management
- Account management
- Customer relationship management
- Service scheduling
- Performance metrics
- Technological proficiency
- Problem solving
- Analytical thinking
- Attention to detail
- Clear communication
- Written communication
- Time management
- Multitasking
- Goal-oriented mindset
- Conflict resolution
- Teamwork and collaboration
- Communication skills
- Utility service coordination
- Customer account systems
- Account maintenance
- Effective communication
- Problem-solving
- Professional demeanor
- Analytical skills
- Relationship building
- Adaptability and flexibility
Accomplishments
1999 Sales Representative of the Year
2003 Sales Representative of the Year
2019 Outside Sales Top Performer
1996 & 1997 Davie County Home Builders Association President
Timeline
Registered Commercial Gas Consultant - American Gas Association Commercial Marketing
Institute of Gas Technology
05.1994 - 11.1995
Commercial/Residential Sales Specialist
Piedmont Natural Gas
09.1993 - Current
Bachelor of Arts - Industrial Relations
University of North Carolina At Chapel Hill
08.1987 - 05.1991