Brandon Engel
Warren,MI
Summary
Proactive Member Service Representative with diverse experience in customer support, game day promotions, and housekeeping. Specialized in enhancing customer satisfaction, with skills in financial transactions and facility cleanliness. Committed to delivering high-quality service and creating positive experiences in team-oriented settings.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Planet Fitness
06.2023 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provide exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhance customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintain high-quality service by adhering to company policies and standards in all member interactions.
- Assist members with account management, including updating personal information and setting up automated payments.
Game Day Promotions Intern
Grand Rapids Gold (Denver Nuggets G-League)
11.2021 - 04.2022
- Assisted with arena setup before games.
- Interacted with fans to create a positive fan experience.
- Sold game day ticket raffle tickets during games.
Housekeeper
Cornerstone University
02.2021 - 10.2021
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Education
Bachelor of Science - Organizational Management, Minor in Sports Managem
Cornerstone University
Grand Rapids, MI08.2024
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Reliable and flexible
- Store maintenance
Timeline
Member Service Representative
Planet Fitness
06.2023 - Current
Game Day Promotions Intern
Grand Rapids Gold (Denver Nuggets G-League)
11.2021 - 04.2022
Housekeeper
Cornerstone University
02.2021 - 10.2021
Bachelor of Science - Organizational Management, Minor in Sports Managem
Cornerstone University
Similar Profiles
Cody Nidlund EckCody Nidlund Eck
Master Trainer at Texas Family Fitness/Planet FitnessMaster Trainer at Texas Family Fitness/Planet Fitness
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)