Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Evans

Albuquerque

Summary

Self-motivated, quick-learning, knowledgeable and dedicated customer service professional with extensive experience in the hotel industry.

Overview

9
9
years of professional experience

Work History

Liaison/Regional Manager

Command Management Services
03.2021 - 01.2025
  • Ensured the comfort and safety of military applicants scheduled to stay at our contract hotel.
  • Provided clear, thorough information, instructional briefings, mandated curfew and guidelines to applicants.
  • Acquired room, room keys, room packets and ensured all accommodations are on par with contract standards.
  • Communication, consultation and conflict resolution between hotel, applicants and all other involved parties.

Manager

New Game Plus
10.2020 - 10.2021
  • Established active ability to troubleshoot and problem solve on the fly, with variables that could crop up daily.
  • Built a strong sense of community by actively engaging with customers to help cater to individual needs
  • Became a reliable and trusted source of information and help.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Ordered and updated new games, consoles and software to keep up to date with current trends and demands.

Customer Service Representative

Conn's Home Plus
11.2019 - 05.2020
  • Promoted available products and services to customers during service, account management, and order calls.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Communicated with customers providing insight and resolution to current or previous purchases.

Shift Manager/Key Holder

Golden Gun Gaming
08.2018 - 11.2019
  • Trained and mentored new employees.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Completed store opening and closing procedures.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Counted out cash drawers and balanced totals.
  • Ordered and updated new games, consoles and software to keep up to date with current trends and demands.

Night Audit

MCM Elegante Hotel
03.2016 - 06.2018
  • Directed inventory management, account charges and bank counting.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Conducted check-in procedures for numerous guests every shift.

Education

Diploma - General Studies

Gilbert L Sena Charter High School
Albuquerque, NM
05.2009

Skills

  • Issue Resolution
  • Equipment Updates
  • Conflict Mediation
  • Activity Planning
  • High-Pressure Environments
  • Verbal and Written Communication
  • Data Analysis
  • Troubleshoot Service Issues
  • Leadership

Timeline

Liaison/Regional Manager

Command Management Services
03.2021 - 01.2025

Manager

New Game Plus
10.2020 - 10.2021

Customer Service Representative

Conn's Home Plus
11.2019 - 05.2020

Shift Manager/Key Holder

Golden Gun Gaming
08.2018 - 11.2019

Night Audit

MCM Elegante Hotel
03.2016 - 06.2018

Diploma - General Studies

Gilbert L Sena Charter High School

Similar Profiles

CREATE PROFILE
Brandon Evans