Brandon Evans
Albuquerque
Summary
Self-motivated, quick-learning, knowledgeable and dedicated customer service professional with extensive experience in the hotel industry.
Overview
9
9
years of professional experience
Work History
Liaison/Regional Manager
Command Management Services
Albuquerque, NM
03.2021 - 01.2025
- Ensured the comfort and safety of military applicants scheduled to stay at our contract hotel.
- Provided clear, thorough information, instructional briefings, mandated curfew and guidelines to applicants.
- Acquired room, room keys, room packets and ensured all accommodations are on par with contract standards.
- Communication, consultation and conflict resolution between hotel, applicants and all other involved parties.
Manager
New Game Plus
10.2020 - 10.2021
- Established active ability to troubleshoot and problem solve on the fly, with variables that could crop up daily.
- Built a strong sense of community by actively engaging with customers to help cater to individual needs
- Became a reliable and trusted source of information and help.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and customers.
- Ordered and updated new games, consoles and software to keep up to date with current trends and demands.
Customer Service Representative
Conn's Home Plus
11.2019 - 05.2020
- Promoted available products and services to customers during service, account management, and order calls.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Communicated with customers providing insight and resolution to current or previous purchases.
Shift Manager/Key Holder
Golden Gun Gaming
08.2018 - 11.2019
- Trained and mentored new employees.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Completed store opening and closing procedures.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Counted out cash drawers and balanced totals.
- Ordered and updated new games, consoles and software to keep up to date with current trends and demands.
Night Audit
MCM Elegante Hotel
03.2016 - 06.2018
- Directed inventory management, account charges and bank counting.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Conducted check-in procedures for numerous guests every shift.
Education
Diploma - General Studies
Gilbert L Sena Charter High School
Albuquerque, NM05.2009
Skills
- Issue Resolution
- Equipment Updates
- Conflict Mediation
- Activity Planning
- High-Pressure Environments
- Verbal and Written Communication
- Data Analysis
- Troubleshoot Service Issues
- Leadership
Timeline
Liaison/Regional Manager
Command Management Services
03.2021 - 01.2025
Manager
New Game Plus
10.2020 - 10.2021
Customer Service Representative
Conn's Home Plus
11.2019 - 05.2020
Shift Manager/Key Holder
Golden Gun Gaming
08.2018 - 11.2019
Night Audit
MCM Elegante Hotel
03.2016 - 06.2018
Diploma - General Studies
Gilbert L Sena Charter High School