BRANDON FANNIN
Bedford,TX
Summary
Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Exceptional communication skills Quick learner Strong client relations Credit card processing Customer Satisfaction Active Listening Skills Strong Organizational Skills Positive Customer Experiences Energetic Work Attitude Sharp Problem Solver Contributed To Company Success Skilled In Sales Techniques Communication Skills Safety-focused Fleet Service Clerk offering 5 years of positive performance in airline support roles. Well-versed in managing and transporting cargo across domestic and international routes.
Overview
13
13
years of professional experience
Work History
Fleet Service Clerk
American Airlines
Dallas, Texas
01.2017 - Current
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
- Deiced aircraft and guided to proper gate and runway positions.
- Maintained accurate documentation of performed work and completed tasks.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
Parking Attendant
Freedom Park
Dallas, TX
02.2016 - 02.2022
- Provided an elevated customer experience to generate a loyal client
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Asked open-ended questions to assess customer needs.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Directed patrons to designated parking spaces.
Customer Service Specialist
Mainevent
Lewisville, TX
12.2013 - 02.2016
- Perform other duties as assigned and/or directed by Company management
- Perform all applicable opening, mid-day or closing preparation, cleaning and maintenance duties according to the requirements of the shift worked
- Troubleshoot, identify and handle lane malfunction calls; including operation of lane intercom
- Communicate with guests using clear and enthusiastic words, tone and body language at all times
- Make guests feel appreciated
- Lean up tables on bowling lane for quick lane turnover
- Expansible for concourse table set up
- Maintain on an ongoing basis throughout the shift, the cleanliness of the bowl desk, parking lot, restrooms and bowling lanes
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06.2013
Skills
- Aircraft servicing
- Safety regulations
- Arrival and departure duties
- Airline policies
- Strong client relations
- Customer Satisfaction
- Active Listening Skills
- Strong Organizational Skills
- Energetic Work Attitude
- Strong Communication Skills
Timeline
Fleet Service Clerk
American Airlines
01.2017 - Current
Parking Attendant
Freedom Park
02.2016 - 02.2022
Customer Service Specialist
Mainevent
12.2013 - 02.2016
High School Diploma -
Lewisville High School