Proven Fleet Service Clerk at Envoy Air Inc, an American Airlines Company Group, excelled in enhancing fleet efficiency and safety compliance. Leveraged expertise in Cargo Handling and Problem-Solving to optimize operations and improve service quality. Established strong team collaboration, significantly contributing to operational excellence and customer satisfaction.
Work History
Fleet Service Clerk
Envoy Air Inc an American Airlines Company Group
07.2024 - Current
Guided planes for all arrivals and departures with strong focus on safety.
Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
Documented all required information regarding cargo weight and destination.
Deiced aircraft and guided to proper gate and runway positions.
Conducted thorough investigations into vehicle accidents or incidents, identifying root causes and recommending corrective measures to prevent future occurrences.
Contributed to a safer work environment by enforcing compliance with company safety policies and procedures among staff members.
Enhanced fleet efficiency by implementing streamlined maintenance schedules and tracking systems.
Effectively resolved customer complaints regarding service delays or other issues, restoring trust and confidence in our services.
Established strong relationships with drivers, fostering open communication channels to address concerns or issues promptly.
Optimized fleet usage by analyzing data trends and making recommendations for vehicle rotation and retirement.
Shift Manager LAX INTERNATIONAL AIRPORT at Envoy Air Inc an American Airlines company groupShift Manager LAX INTERNATIONAL AIRPORT at Envoy Air Inc an American Airlines company group
Customer Service Lead Agent at Envoy Air Inc an American Airlines Company GroupCustomer Service Lead Agent at Envoy Air Inc an American Airlines Company Group