Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Brandon  Faught

Brandon Faught

Georgetown

Summary

General Manager with expertise in customer satisfaction, conflict resolution, and workflow coordination. Demonstrated ability to drive revenue growth and improve customer experiences through strategic initiatives.

Overview

32
32
years of professional experience

Work History

General Manager

Dominos Pizza Inc.
Cedar Park
04.2017 - Current
Served as main point of contact for customers, enhancing experience and satisfaction.
  • Managed complaints and resolved issues, transforming negative experiences into positive outcomes.
  • Drove repeat business and positive reviews through effective relationship management.
  • Upsold services, warranties, and upgrades while consistently meeting sales targets.
  • Balanced customer satisfaction with profitability to maximize revenue opportunities.
Translated customer needs into clear instructions for kitchen staff and technicians.
  • Coordinated communication between customers and operations to ensure clarity on processes.
  • Handled high-volume workflows by prioritizing tasks and maintaining efficiency.

Bakery Manager

HEB Grocery Store
Austin
03.1994 - 04.2017
Acted as primary point of contact for customers, addressing needs and managing expectations.
  • Handled complaints and special requests while implementing effective service recovery strategies.
  • Recommended upgrades and add-ons to drive revenue while ensuring customer satisfaction.
  • Coordinated service timelines with production staff to guarantee timely completion of orders.
  • Translated customer requests into clear instructions for bakers and technicians, ensuring accuracy.
Verified order accuracy prior to delivery, maintaining quality standards in presentation and workmanship.
  • Resolved conflicts related to delays or mistakes, making timely decisions to enhance satisfaction.
  • Managed invoices and payments while maintaining compliance with company policies.

Education

Associate of Science - Business Management

Austin Community College
Austin, Texas, TX

Skills

Customer service and communication
  • Active listening and needs assessment
  • Conflict resolution and complaint handling
  • Building customer trust
Organization and time management
  • Appointment scheduling and workflow coordination
  • Multitasking in fast-paced environments
  • Prioritizing customer needs

Team collaboration and leadership

  • Leading by example in service standards
Performance accountability
  • Customer satisfaction index awareness
  • Tracking service metrics and KPIs
  • Accountability for quality and accuracy

References

References available upon request.

Timeline

General Manager

Dominos Pizza Inc.
04.2017 - Current

Bakery Manager

HEB Grocery Store
03.1994 - 04.2017

Associate of Science - Business Management

Austin Community College
Brandon Faught