Brandon Faught
Georgetown
Summary
General Manager with expertise in customer satisfaction, conflict resolution, and workflow coordination. Demonstrated ability to drive revenue growth and improve customer experiences through strategic initiatives.
Overview
32
32
years of professional experience
Work History
General Manager
Dominos Pizza Inc.
Cedar Park
04.2017 - Current
Served as main point of contact for customers, enhancing experience and satisfaction.
- Managed complaints and resolved issues, transforming negative experiences into positive outcomes.
- Drove repeat business and positive reviews through effective relationship management.
- Upsold services, warranties, and upgrades while consistently meeting sales targets.
- Balanced customer satisfaction with profitability to maximize revenue opportunities.
- Coordinated communication between customers and operations to ensure clarity on processes.
- Handled high-volume workflows by prioritizing tasks and maintaining efficiency.
Bakery Manager
HEB Grocery Store
Austin
03.1994 - 04.2017
Acted as primary point of contact for customers, addressing needs and managing expectations.
- Handled complaints and special requests while implementing effective service recovery strategies.
- Recommended upgrades and add-ons to drive revenue while ensuring customer satisfaction.
- Coordinated service timelines with production staff to guarantee timely completion of orders.
- Translated customer requests into clear instructions for bakers and technicians, ensuring accuracy.
- Resolved conflicts related to delays or mistakes, making timely decisions to enhance satisfaction.
- Managed invoices and payments while maintaining compliance with company policies.
Education
Associate of Science - Business Management
Austin Community College
Austin, Texas, TXSkills
Customer service and communication
Team collaboration and leadership
- Active listening and needs assessment
- Conflict resolution and complaint handling
- Building customer trust
- Appointment scheduling and workflow coordination
- Multitasking in fast-paced environments
- Prioritizing customer needs
Team collaboration and leadership
- Leading by example in service standards
- Customer satisfaction index awareness
- Tracking service metrics and KPIs
- Accountability for quality and accuracy
References
References available upon request.
Timeline
General Manager
Dominos Pizza Inc.
04.2017 - Current
Bakery Manager
HEB Grocery Store
03.1994 - 04.2017
Associate of Science - Business Management
Austin Community College